Concierge

JLL•Reston, VA

4d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Concierge – JLL What this job involves: We are seeking a professional Concierge to support our client's world headquarters in Reston, Virginia. As the welcoming face of the company, you'll provide exceptional customer service while managing visitor registration, security protocols, and administrative support. The ideal candidate will have in-depth knowledge of local businesses, entertainment venues, and travel options, combined with a deep understanding of excellent customer service principles. You'll be responsible for creating positive first impressions while ensuring building security and supporting various operational needs in a fast-paced corporate environment. What your day-to-day will look like: Greet and check in guests using the Visitor Registration System, creating and issuing photo ID and access control badges Answer phone calls and transfer to appropriate departments with professional courtesy Provide general administrative support across multiple departments as needed Make conference room reservations and coordinate meeting logistics Submit tickets for building maintenance issues and track resolution progress Partner with Conference Services team to assist with receptions and corporate events Escort guests throughout the facility as required for security protocols Correspond with guests requiring follow-up services or issue resolution Maintain the ambiance, style, and cleanliness of the Concierge Desk, ensuring all brochures and literature are properly stocked Participate in and successfully complete all required training programs Demonstrate flexibility with work hours based on operational needs

Requirements

High school diploma or equivalent education
3+ years of receptionist and/or hospitality experience in professional settings
Professional experience in administrative roles within busy front desk environments preferred
Pleasant phone manner and excellent verbal communication skills
Basic knowledge of local attractions and destinations in the Reston/Virginia area
Ability to thrive in a busy, fast-paced, and quickly changing environment
Exceptional customer service skills and problem-solving attitude
Strong organizational skills with ability to manage multiple tasks with minimal supervision
Professional communication abilities, both written and verbal
Flexibility regarding work start and end times as operational needs require
Proficiency with desktop computing platforms (PC) and Microsoft Office Suite applications, including Teams

Nice To Haves

Associate degree or relevant college coursework
Experience supporting corporate events and executive-level interactions
Familiarity with visitor management systems and security protocols
Knowledge of conference room booking systems and meeting coordination
Previous experience in corporate headquarters or high-security environments

Responsibilities

Greet and check in guests using the Visitor Registration System, creating and issuing photo ID and access control badges
Answer phone calls and transfer to appropriate departments with professional courtesy
Provide general administrative support across multiple departments as needed
Make conference room reservations and coordinate meeting logistics
Submit tickets for building maintenance issues and track resolution progress
Partner with Conference Services team to assist with receptions and corporate events
Escort guests throughout the facility as required for security protocols
Correspond with guests requiring follow-up services or issue resolution
Maintain the ambiance, style, and cleanliness of the Concierge Desk, ensuring all brochures and literature are properly stocked
Participate in and successfully complete all required training programs
Demonstrate flexibility with work hours based on operational needs