Concierge

Pyramid Global Hospitality

6d•$16 - $16•Onsite

About The Position

The Concierge serves as a knowledgeable and resourceful ambassador of the Dellshire Resort, providing guests with personalized assistance, local insights, and exceptional service to enhance their stay. This position ensures guests receive accurate information, tailored recommendations, and seamless coordination for reservations, transportation, and special requests. The Concierge plays an essential role in delivering Dellshire’s signature hospitality by anticipating guest needs and creating memorable experiences from arrival to departure.

Requirements

High school diploma or equivalent required; degree or coursework in Hospitality or Tourism preferred.
Minimum 1–2 years of guest service, concierge, or front office experience in a full-service hotel or resort.
Strong knowledge of local area attractions, events, and culture.
Exceptional communication, organization, and interpersonal skills.
Ability to multitask and prioritize in a fast-paced, guest-facing environment.
Professional appearance and demeanor with a genuine passion for service.
Proficiency in Microsoft Office and property management systems.
Flexible availability including weekends, holidays, and evenings as required by resort operations.

Responsibilities

Welcome and engage with guests in a warm, professional, and proactive manner.
Provide detailed information and recommendations on local attractions, dining, shopping, entertainment, and cultural activities.
Coordinate reservations for restaurants, transportation, spa services, tours, and entertainment on behalf of guests.
Maintain an up-to-date knowledge of resort amenities, events, and promotions.
Anticipate guest needs by offering personalized service and thoughtful touches throughout their stay.
Handle and follow up on guest requests, deliveries, and special arrangements efficiently and confidentially.
Maintain organized guest records, logs, and documentation for follow-up and service continuity.
Develop and maintain professional relationships with local businesses, vendors, and tourism partners to provide exceptional service options.
Collaborate with the Front Desk, Bell, and housekeeping teams to ensure seamless guest experiences.
Uphold confidentiality, discretion, and professionalism in all guest interactions.
Assist with VIP and group guest arrangements as directed by management.
Promote Dellshire Resort’s values of hospitality, integrity, and excellence through every interaction.
Other duties as assigned by Manager.