Concierge - The Village at Commonwealth

Northwood Ravin • Charlotte, NC

3h • Onsite

About The Position

Northwood Ravin is consistently recognized for developing the top luxury apartment communities in the Southeast. At Northwood Ravin, every member of our organization is united by a shared commitment to create the best-in-class residential experience. Guided by our core values of creativity, integrity, and an all-in culture, we empower individuals to reach their fullest potential professionally and personally. We cultivate a culture of excellence, innovation, and inclusivity by fostering strong collaborative relationships within our team. Northwood Ravin is dedicated to delivering unparalleled service to the residents we house and the communities we create. The Concierge is the first impression of the community. This role is all about going above and beyond to enhance the experience of residents. The Concierge will answer questions, assist with directions, transportation and recommend local events and venues. The Concierge should be able to handle a variety of critical resident and property management needs. As a Concierge, your primary responsibilities include:

Requirements

• Customer service skills and a professional, customer-focused attitude
• A polished, professional appearance with the ability to represent the brand with pride
• A willingness to thrive in a fast-paced, ever-changing environment with a focus on growth

Responsibilities

• Greet residents, prospects and visitors with a smile, positive attitude and professional demeanor
• Successfully meet the needs of prospective and current residents in person, over the phone or via email with any task or request made, including but not limited to leasing information, community information, neighborhood information and service requests
• Maintain extremely high professionalism including appearance, demeanor, customer service and work environment
• Create an environment where residents receive value that results in high retention and rent growth
• Keep lobby clean and presentable during entire shift including workspace free of clutter
• Maintain coffee stations with proper supplies and clean regularly

Benefits

• Competitive compensation
• Housing discounts
• Extensive training programs
• Health and wellness benefits including medical, free dental, vision, and basic life benefit
• Paid leave plans via Paid Time Off, Sick Time, holidays and Partner Leave
• Retirement planning with a 401(k) program and company match
• Give back days allowing you time away from work to volunteer and pursue personal interests
• Employee Referral Program
• Tenure is rewarded so stay in the nest! Your PTO accrual rate will increase, benefit premiums will decrease, 401(k) matches increase, additional give back days are added and you will receive a special gift at each tenure milestone!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees