Concierge

iCIMS Recruiting Platform • Jacksonville, FL

24d • Onsite

About The Position

Concierge Woodland Grove Health & Rehabilitation Center is looking for a Concierge to join their Team! ABOUT Woodland Grove - Located in Jacksonville, FL, we are a skilled nursing and rehabilitation facility that is dedicated to helping our residents maximize their potential and live their lives to the fullest. We offer a modern, comfortable, and secure facility staffed by caring professionals where individuals receive the finest sub-acute medical care, rehabilitation services, and 24-hour skilled nursing care. We are committed to maintaining a facility where compassionate care is provided in an environment of respect and dignity. It is also a great working environment for our staff as we truly value and appreciate each member of our team! While working here, you will enjoy: Health, dental, vision and life insurance. Your well-being is important, and we value it. Paid time off. Because as much as you love your job, we want you to also love having time to be you. A 401K retirement plan. You're our company's future; let us help you take care of yours. Continuing education credits. Life, learning, and education are our top priorities. Supportive management, cohesive work environment and many different career paths to help you achieve your professional goals. Summary Of A Concierge The Concierge acts as the first point of contact for residents, visitors, and families, ensuring a warm, professional, and helpful environment. This role supports the comfort, satisfaction, and well-being of residents by coordinating services, assisting with requests, and working closely with clinical and support staff.

Requirements

• CNA certified.
• Excellent verbal and written communication skills.
• Friendly, compassionate demeanor and ability to work with elderly residents.
• Proficient in Microsoft Office and basic office technology.
• Ability to multitask and remain calm under pressure.

Nice To Haves

• Previous experience in customer service, hospitality, or senior care setting preferred.

Responsibilities

• Greet and assist residents, families, and guests in a courteous and professional manner.
• Coordinate non-clinical resident services such as transportation, dining reservations, event sign-ups, and personal requests.
• Maintain a clean and welcoming lobby or front desk area.
• Answer phones and direct calls appropriately.
• Support new resident orientation and transition.
• Handle resident requests and concerns, escalating when necessary.
• Maintain logs, documentation, and reports as required.
• Assist with administrative tasks and scheduling.

Benefits

• Health, dental, vision and life insurance.
• Paid time off.
• A 401K retirement plan.
• Continuing education credits.
• Supportive management, cohesive work environment and many different career paths to help you achieve your professional goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed