FT Concierge

MBK Senior Living•Scottsdale, AZ

7d•Onsite

About The Position

At MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others! Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living–and a whole lot more! Our beautiful McDowell Village community is looking for a full-time Concierge to join our amazing team of senior living heroes! Job Summary: The responsibilities of the Concierge is to handle a variety of administrative duties, greet visitors, answer phone, relay messages and is often the customers first contact with the community. It is important that the Concierge always provides excellent customer service and promotes the positive image of the community through dress and behaviors.

Requirements

High school diploma or GED
Age over 18 years
Background clearance as required by government regulations
Negative TB test results
Excellent communication skills including the ability to speak, write and read English
Ability to operate computer, necessary software programs ( word, email, excel), scanners, copiers, and fax machines
Ability to be professional at all times with other Team Members, residents, family members, and visitors
Follow all grooming and dress standards to present the best image

Responsibilities

Arrive to work on time and prepared for your shift 100%
Maintain a neat a professional appearance keeping the front entrance, lobby, and reception areas clean and organized 20%
Ensuring all people who come in contact with are welcomed warmly to the community by standing to greet and offering any assistance needed 30%
Answering telephones within 3 rings, always using a professional and courteous voice followed by the designated script 20%
Transferring incoming calls or take and deliver appropriate messages 20%
Monitor all visitor, requesting them to sign in and out of the logbook, reporting and suspicious persons or activity immediately to the supervisor 20%
Sort and distribute incoming mail 5%
Accept and report resident’s special requests 5%
Maintain communities lost and found 5%
Order and replenish administrative supplies as necessary 5%
Follow all safety standards when operating office equipment 100%
Support department heads and Executive Directors in administrative functions 100%
Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals 20%
Display a positive and professional image through actions and dress in accordance with the MBK Principles and Core values 100%
Encourage teamwork through open communication with Team Members. 100%
Perform other duties as consistent with the position and assigned by the front desk supervisor and/or executive director 20%

Benefits

Impacting lives and building lasting relationships
Executing exceptional signature programs in dining, fitness, wellness, and care
A supportive community team that encourages personal and professional growth and celebrates your success
A fun-filled, energetic environment that's centered in hospitality and high-quality service
Competitive salaries
Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs
Education loan assistance & scholarships
Financial and legal services
Team Member discounts
Health and Wellness resources
Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
Childcare and eldercare assistance
Flexible spending accounts