Concierge - Per Diem - early morning and weekend availability required

Baystate Health • Springfield, MA

5h • $16 - $21 • Onsite

About The Position

Under the direction of the Lead Concierge maintains a high service excellence presence at the assigned location by greeting arriving customers at vehicles or entry doors in a positive and professional manner. Proactively offer services and provide information and assistance as needed. Assists in facilitating patient/visitor flow between information desk, registration points or service area locations. Provides directions to desired locations or helps to determine desired location, using available computer information or other resources. Responds to general inquires or specific needs, such as securing wheelchairs or volunteer escort if needed. Assures entry areas are well kept and orderly. Performs responsibilities within established customer service and safety standards.

Requirements

• 2 - 3 Years of experience in hospitality industry or related field with proven customer service
• Basic PC skills, bilingual preferred
• GED or HiSET

Nice To Haves

• None Listed

Responsibilities

• Displays outstanding customer service putting interaction with patient/visitor before any other function.
• Displays outstanding verbal and telephone skills, communicates to patients/visitors in a clear concise professional manner.
• Handles high volume and stressful situations and unusual requests in a calm professional manner while maintaining one on one assistance.
• Basic knowledge of computers, responsible for maintaining all systems log ins.
• Effectively use way finding tools, maps and ability to clearly articulate direction to patient/visitor.
• Meets physical requirements of job responsibility on daily basis.
• Dresses in professional attire as set by departmental guidelines.
• Directs volunteers assigned to area in positive, respectful manner.
• Follows departmental telephone etiquette guidelines and answers Concierge desk phone within three rings or less.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED