Concierge

The Club at Ibis•West Palm Beach, FL

7d•$19 - $22•Onsite

About The Position

This position is essential at achieving member and guest satisfaction. The Concierge’s vital responsibility is assuring the social events and Food & Beverage outlets at Ibis are successful by means of accurately collecting and communicating reservations to management through the use of various technologies. This position needs to provide a warm, enthusiastic greeting and a fond farewell to members and guests upon them entering and/or exiting the Clubhouse.

Requirements

Previous experience required

Nice To Haves

Food & Beverage (F&B) experience preferred

Responsibilities

Answers and directs all incoming phone calls received at Concierge desk, along with professionally interacting with members and guests who are visiting the clubhouse.
Use provided technology to create, make, and adjust event registrations and dining reservations, place to-go food orders, and manage the Club Concierge desk responsibilities.
Directs members, guests, and vendors to the appropriate designated area of the clubhouse.
Issues guest and houseguest passes following Club procedures.
Accurately collects and confirms social event and Food & Beverage outlet reservations including date and time, dress code, total number in party, additional members in party, and communicates combined seating when necessary.
Adheres to Club reservation polices, such as no standing reservations, honoring reservation opening start date and times, honoring maximum allowance or participants per seating, and no table allowance exceeding maximum size without approval from Food & Beverage management.
Communicates to management team via email the all registration details count for all social events and Food & Beverage dining outlets.
Reflects member’s requests such as dietary or allergy restrictions, specific table assignments or time preferences, in the comment section of reservation sheet and communicates to Food & Beverage management.
Anticipates member’s needs and executes all members’ requests in a timely fashion. Maintains a professional and courteous approach with members and guests.