Concierge

Gables Residential•Palm Beach, FL

4d•Onsite

About The Position

Be #gablesproud of where you work and become part of our team by applying for your new career with Gables TODAY! As the Concierge, you will create a positive experience by providing outstanding customer service to guests, residents, and prospects. You will ensure that the lobby, entry ways and front desk are clean and organized at all times; sign for deliveries and packages; and accept service requests from residents. Your responsibilities will also include contacting emergency services in the event of an emergency, monitoring visitor parking and handling noise complaints from residents. · Maintain an excellent customer service relationship by adhering to the Gables Pledges of Customer Service · Adhere to the Gables Standard Operating Procedures · Ensuring the lobby, entry ways, and front desk is clean and organized at all times · General housekeeping tasks: dusting, cleaning glass doors, sweeping entryways, etc · Maintain any Community Refreshment Areas: coffee, water, continental breakfast, etc · Answering the telephone, providing information, forwarding calls and taking messages when necessary · Routinely inspect community amenity areas for trash, cleanliness, and lighting · Signing for deliveries and packages and tracking on the community Package Log · Distributing and assisting residents with packages · Accepting service requests from residents and logging appropriately · Ensuring that all apartment keys are accounted for and secure during shift per Access Management standards · When necessary, issuing keys to residents or other associates. · Monitoring visitor parking areas and issuing parking passes (if applicable) · Receive and distribute dry cleaning to residents (if applicable) · Track, monitor and inspect amenity areas when rented by residents · Handle noise complaints presented by residents after normal leasing office business hours · Contact emergency services in the event of a fire or other incident requiring fire, medical, or police attention · Other tasks as assigned by supervisor To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Requirements

Ability to read and write English
Ability to read, analyze and interpret all forms of information
Excellent written and verbal communication skills
Ability to accept and learn from constructive criticism
Must be well organized
Must be detail oriented
Must be team oriented but able to work independently on occasion
Must demonstrate tact and diplomacy
Ability to prioritize tasks
Ability to multi-task
Must be efficient
Must possess strong analytical and problem solving skills
Ability to follow oral and written instructions
Computer skills: Minimum of basic knowledge of computers
Ability to use Outlook
Minimum of basic Internet knowledge
Associate must wear career apparel based on defined company standards
Position requires the ability to work any of the seven days of the week, 52 weeks of the year
Due to community staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested

Nice To Haves

1-2 years experience in customer service or related field preferred (not required)

Responsibilities

Maintain an excellent customer service relationship by adhering to the Gables Pledges of Customer Service
Adhere to the Gables Standard Operating Procedures
Ensuring the lobby, entry ways, and front desk is clean and organized at all times
General housekeeping tasks: dusting, cleaning glass doors, sweeping entryways, etc
Maintain any Community Refreshment Areas: coffee, water, continental breakfast, etc
Answering the telephone, providing information, forwarding calls and taking messages when necessary
Routinely inspect community amenity areas for trash, cleanliness, and lighting
Signing for deliveries and packages and tracking on the community Package Log
Distributing and assisting residents with packages
Accepting service requests from residents and logging appropriately
Ensuring that all apartment keys are accounted for and secure during shift per Access Management standards
When necessary, issuing keys to residents or other associates.
Monitoring visitor parking areas and issuing parking passes (if applicable)
Receive and distribute dry cleaning to residents (if applicable)
Track, monitor and inspect amenity areas when rented by residents
Handle noise complaints presented by residents after normal leasing office business hours
Contact emergency services in the event of a fire or other incident requiring fire, medical, or police attention
Other tasks as assigned by supervisor