Concierge

Makar Hotels And Resorts LMR LLC•Big Sky, MT

39d•Onsite

About The Position

The Lone Mountain Ranch Concierge serves as a central point of connection between our guests and the exceptional experiences the Ranch has to offer. Whether assisting with reservations, coordinating activities, or managing special requests, this role ensures that each interaction feels thoughtful, genuine, and elevated. With a focus on personalized service, the Concierge helps craft stays that reflect the unique charm and magic of the Ranch, fostering memorable moments for every guest. The ideal candidate is detail-oriented, warm, and composed—someone who thrives in a guest-facing environment and has the intuition to anticipate needs before they arise. They are calm under pressure, energized by problem-solving, and committed to delivering service that feels both gracious and personal. A strong communicator and proactive team player, they take ownership of each guest interaction and contribute meaningfully to the overall guest experience.

Requirements

Previous experience in a guest services or concierge role in a resort, ranch, or luxury hospitality environment.
Strong familiarity with the Big Sky area, including outdoor recreation, dining, and cultural offerings.
Excellent written and verbal communication skills, with a warm and professional tone.
Strong organizational and multitasking abilities, with an exceptional attention to detail.
Confident using guest service platforms and booking systems; tech-savvy and resourceful.
A genuine desire to contribute to a positive and memorable guest experience.

Responsibilities

Greet and engage with guests in a polished, approachable manner, ensuring all needs are met with professionalism and care.
Manage and confirm reservations for dining, activities, and accommodations, tailoring each experience to the individual guest.
Provide insightful and personalized recommendations on local attractions, outdoor adventures, and events, aligned with guest interests.
Coordinate special requests including transportation, spa appointments, private guides, and celebrations with accuracy and timeliness.
Communicate clearly with restaurant, activities, front office, and other Ranch departments to ensure cohesive guest service.
Address any guest concerns or last-minute requests with a calm, solution-focused approach.
Maintain detailed records of guest preferences, itineraries, and feedback to support consistency and personalization.
Identify opportunities to enhance guest experiences through added-value offerings, special touches, or thoughtful gestures.
Participate in team meetings and collaborate with various departments to ensure a smooth flow of communication and service.

Benefits

Seasonal Bonus Program:
All hourly employees will be able to participate in our seasonal bonus program. Each hourly employee will receive $1 per hour worked per season and $1.50 per overtime hour worked. Employees who are terminated or resign from their position before the end of each season, will not be able to participate in this program. If the season is cut short due to business levels, the employee will still participate in this program. Positions that are contracted at a shorter term, like the Outdoor Youth Adventures program, this employee will be able to participate in this program. All hours worked outside of these seasonal ranges will not apply to this bonus program.
Staff Cafeteria:
We also want to keep you hydrated and nourished. You will have access to our staff cafeteria which provides 3 meals a day, as well as a large selection of grab and go items to suit anyone’s day.
Ranch Gratuity:
In addition to your hourly rate, you will receive a ranch gratuity unique to us.
Ranch Wide Activities:
We also understand that every full work week requires a little me time. And what better way to unwind than to take advantage of the many summer activities the ranch has to offer? If there are openings, you have free access to the following in the summer season: horseback riding, Outdoor Youth Adventures Program, Yellowstone National Park Tours, yoga, and mountain biking. During the winter months, you will have access to 50 Miles of world renown cross country ski trails right outside your back door.
Discounted stay in the cabin at Lone Mountain Ranch:
If you book a cabin in advance, you will receive 25% off the current best available rate. Alternatively, if you wait until 14 days before your stay, you can book at a special employee rate. Please note, this rate does not include taxes, fees, and gratuities. This discounted rate is exclusively for employees and applies to the Bed & Breakfast package. All requests will be reviewed by Auric Road. Requests will be reviewed Monday - Friday. Once approved, the employee will be contacted, and the booking will be processed with the Lead Sales & Reservation Agent. Requests are based on availability. Blackout dates do apply.
Arrival
While we know that we are in one of the most beautiful and sought-after destinations in America, we also know we are a little off the beaten path. The ranch will provide complimentary transportation to and from the airport, should you come to us by air.
Uniforms:
Receive free uniforms from the ranch and you’re ready to become a valuable member of the Lone Mountain Ranch team!
Opportunity to move to Full-Time, Regular Status and receive additional benefits.
If you remain with us for 1 full year and worked a minimum of 1560 hours during our 12-month lookback period (that takes place at the end of each year), you are eligible to move to full-time status. Full-time status means Vacation and Sick pay, medical, dental, life and vision insurance. This will be effective the first of the month following 30 days of your full-time employment hire date or status. The Ranch will pay for 80% of the premiums for employees and any dependents. Employees will be responsible for paying the remaining 20% of the premiums. Payment is deducted automatically from the employee’s semi- monthly paycheck at a pre-taxed rate.