Concierge

Eenhoorn•New York, NY

11d•Onsite

About The Position

One Park Row, a luxury condominium building located in the Lower Manhattan area of New York City, is seeking multiple polished and proactive individuals to join our team as Part-Time Concierges. The Concierge serves as the first point of contact, embodying the sophistication and hospitality of our luxury brand. This role requires a blend of outstanding customer service, organizational finesse, and a keen eye for detail to enhance the resident experience and maintain the building’s prestigious reputation. If you thrive in a fast-paced environment, enjoy providing exceptional customer service, and take pride in maintaining a pristine property, we’d love to hear from you! Position Overview This is a part-time Concierge position, with multiple openings available to support full building coverage in a 24/7 luxury environment. Concierge shifts are scheduled as follows: 7:00am-3:00pm, 3:00pm-11:00pm, and 11:00pm-7:00am. The hired candidates should be available and willing to cover other shifts as needed, including evenings, weekends, and holidays, to ensure consistent coverage throughout the week.

Requirements

2+ years of experience in a customer service position
Excellent organizational and communication skills
Must be energetic, dependable and motivated to work
Service-focused, with genuine passion for delivering hospitality
Proficiency with computerized phone systems and the ability to use them effectively
Ability to work in a busy and dynamic environment
Ability to work calmly in stressful situations
High school diploma or equivalent required; additional training in hospitality or customer service is advantageous.
Must pass a background check and drug screening prior to employment.
Willingness to join the union after 30 days of employment, if applicable, per building policy.

Nice To Haves

NYC-specific certifications (e.g., F-03 Fire Guard for Place of Public Assembly) may be required or provided upon hire.

Responsibilities

Greet and assist residents and visitors, and answer phone calls in a professional and courteous manner.
Control access to the location and ensure only authorized personnel enter the premises. Monitor CCTV when assigned. Ensure the security of the building and the safety of tenants/guests.
Share knowledge of the services and amenities available to residents to help them feel at home.
Collaborate with team members to communicate what you see and hear to staff and management to ensure the residents’ needs are being met/Liaise with building management and maintenance staff to respond to emergencies.
Facilitate routine service requests, promptly passing them to relevant personnel, and coordinating emergency responses.
Ensure timely entry of service requests and conducting routine inspections for organized common areas.
Monitor scheduled move-in/ move-out processes.
Deliver an exceptional experience through genuine hospitality to residents, guests, and colleagues.
Maintain the highest levels of safety and security, including monitoring security cameras, conducting regular patrols, responding to emergencies and concerns promptly and efficiently, and exercising great judgement including escalating issues immediately.
Package-handling, including logging and distributing packages, and managing vendors and deliveries.
Implementing security measures by securing sensitive information and locking computers when away
Maintain accurate and complete shift logs ensuring proper "handover" to establish successful communication through shift changes.
Manage the front desk area, ensuring it is clean, organized, and presentable at all times. Maintain cleanliness of the lobby and surrounding areas.
Utilize computerized systems to manage and maintain accurate records, including incident reports and logbooks as required.
Demonstrate excellent phone etiquette and provide accurate and timely responses to phone calls and respond to calls for assistance.
Other duties and responsibilities, as assigned.