Concierge

CommuniCare Health Services•Cincinnati, OH

205d•$14 - $19•Onsite

About The Position

Forest Hills Healthcare Center, a member of the CommuniCare Family of Companies, is currently recruiting for a Concierge to join our team. First Shift, Full Time Position Available Rate $14-19/hour PURPOSE/BELIEF STATEMENT: The position of Concierge exists to enrich the lives of people we serve, both residents and families, and enhance our over-all customer service. As a CommuniCare employee you will enjoy competitive wages and PTO plans. We offer full time employees a menu of benefit options from life and disability plans to medical, dental, and vision coverage from quality benefit carriers. We also offer 401(k) with employer match and Flexible Spending Accounts. A family-owned company, we have grown to become one of the nation’s largest providers of post-acute care, which includes skilled nursing rehabilitation centers, long-term care centers, assisted living communities, independent rehabilitation centers, and long-term acute care hospitals (LTACH). Since 1984, we have provided superior, comprehensive management services for the development and management of adult living communities. We have a single job description at CommuniCare, "to reach out with our hearts and touch the hearts of others." Through this effort we create "Caring Communities" where staff, residents, clients, and family members care for and about one another. Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post-acute care for those that are chronically ill or have complex conditions. Our more than 150 skilled nursing, assisted living, and long-term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time. CommuniCare employs more than 19,000 employees across six states (Ohio, Indiana, Maryland, Virginia, West Virginia and Pennsylvania). As a family owned and operated company, family and heart are woven into every aspect of our continuum of care. Our mission, to serve with pride, is evident and a quality residents, families and community partners have come to expect and trust. Dedicated to improving the lives of seniors, we put extraordinary service above all else. We continue to raise the bar and innovate wherever possible to deliver a higher quality of life for those far beyond our facilities. Because of this, our facilities are a better place for residents to live, patients to stay, employees to work and families to heal.

Responsibilities

Customer service
Utilize Resident/Concierge request form and give form to appropriate individual or department as necessary to resolve resident call, request, or problem.
Follow up with Residents to ensure their requests or problems have been met to their satisfaction.
Respond to special requests from residents with unique needs.
Welcome and acknowledge all residents according to company standards.
Anticipate and address resident service needs.
Communicate with residents with genuine concern.
Speak with others using clear professional language.
Answer telephones using proper etiquette.
Develop and maintain positive working relationships with others and support team to reach common goals.
Perform pre-admission duties.
Welcome new residents.
Conduct visit within four hours of admission.
New admission follow up-next day.
Satisfaction survey.
Participate in scheduled training, educational classes, and orientation programs to maintain skills and enhance quality of care.
Dress code: business professional attire.
Greet physicians and ensure they are set up in a comfortable environment.
Offer beverage and support as needed.
Perform other related activities as assigned or requested.