Concierge - Pleasanton (Part Time)

The Gap•Folsom, CA

16h•Onsite

About The Position

The Concierge supports Gap Inc.’s Pleasanton workplace by delivering a welcoming, professional, and brand-aligned experience for employees, guests, and partners. This role plays a pivotal part in shaping first impressions and contributing to a positive, well-organized workplace environment. Working in close partnership with the Office Manager, Security, and cross-functional teams, the Concierge supports daily office operations, helps uphold safety protocols, and ensures a consistent, high-quality workplace and visitor experience. Discretion, sound judgment, and attention to detail are essential, as the role may support senior leaders and other key visitors.

Requirements

Minimum of 2 years of experience in a customer-facing role within hospitality, workplace services, luxury retail, or a comparable professional environment.
Strong commitment to delivering a high-quality, guest-centered experience with professionalism and empathy.
Clear, courteous, and effective verbal and written communication.
Demonstrates a polished, professional demeanor aligned with company guidelines.
Proven ability to handle sensitive situations and information responsibly.
Comfortable managing multiple priorities in a fast-paced environment.
Team-oriented, dependable, and able to build positive working relationships across levels and functions.
Strong attention to detail with the ability to follow processes and complete tasks reliably.
Comfortable using Microsoft 365 (Outlook, Teams), Zoom, and visitor management systems such as Envoy (or similar).
Ability to stand for extended periods (up to 8 hours) and perform job-related physical tasks with or without reasonable accommodation.
Willingness to work occasional overtime or weekends as business needs require.
Openness to feedback, learning, and continuous improvement.

Responsibilities

Greet employees, guests, vendors, and visitors in a warm, professional manner, creating a positive lobby and arrival experience.
Manage visitor and vendor check-in processes in accordance with established security and access protocols.
Builds relationships with key stakeholders and frequent visitors by delivering a welcoming, professional, and personalized experience.
Assist employees with badge access issues in partnership with Security.
Respond to inquiries and resolve issues promptly with a service-oriented approach.
Support meetings, events, and on-site activities by coordinating logistics and providing day-of assistance as needed.
Maintain familiarity with building amenities, services, and daily activities to guide guests and new hires.
Monitor lobby and common areas to ensure they remain clean, organized, and welcoming.
Maintain up-to-date knowledge of local dining, transportation, and amenities to support visitor needs.
Collaborate effectively with cross-functional partners to ensure consistent service delivery.