Concierge Assisted Living 2pm-8pm (Must work Weekends )

Tequesta Terrace•Tequesta, FL

140d•Onsite

About The Position

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature. The Concierge is responsible for assisting the business office with daily operations and any administrative task that needs to be completed.

Requirements

Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Able to concentrate with frequent interruptions.
Able to talk and hear effectively to convey instructions and information to residents and team members.
Able to work under stress and in emergency situations.
Excellent time management skills with a proven ability to meet deadlines.
Extensive knowledge of office administration, clerical procedures, and recordkeeping systems.
Proficient with Microsoft Office Suite or related software.
High school diploma or GED.
One to three years of customer service experience and/or training; or equivalent combination of education and experience.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear.
The employee must occasionally lift or move office products and supplies, up to 20 pounds.
Able to stand or walk 75% of the day.
This job operates in a professional office and senior living environment. This role routinely uses standard office equipment.
Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases and other conditions.
Use personal protective equipment and supplies when needed

Nice To Haves

Hospitality experience a plus.

Responsibilities

Functions as the main resource center to all callers, guests, and vendors.
Ensures accurate visitor check in through the visitor check in process.
Assists all residents, guests and employees at the temperature kiosk.
Produces visitor reporting as needed.
Initiates emergency codes as per safety guidelines.
Receives and provides direction to visitors while ensuring customer satisfaction.
Proactive, approachable and solution focused.
Keep updated on all processes, procedures, and company announcements.
Receives mail, sorts, and ensures timely delivery.
Performs clerical duties and aids on projects as needed.
Carries out telephone answering, and reception duties as required.
Greets residents and visitors. Answer’s inquiries and gives directions.
Handles entering all workorders from families and staff
Collates brochures for the sales/marketing department and administrative tasks as needed.
Prepares meal tickets for team members and family members, tallies meal count sheets for the dining staff as needed.
Updates the Resident Phone List and Roster daily; Guest and Sign-In Logs, as necessary.
Manages appointments for residents and family members such as; but, not limited to hairdresser, transportation, specialist, etc.
Maintains and keeps desk and entry area neat and organized.
Maintains adherence to all company personnel policies and established operating policies and procedures.
Performs other related duties as assigned.