Concierge (Seasonal)

Alamo Drafthouse PhoenixBoston, MA
65d$16 - $22Onsite

About The Position

The Concierge is a hospitality guru who is guest-focused, flexible, and knowledgeable about movies. They make sure every need is taken care of, share the excitement of our specialty programming with our guests, and help keep our facilities in world-class condition. The Concierge is a representative of Alamo Drafthouse and is responsible for upholding our Core Values at all times. They ensure every guest has an awesome experience by attending to their needs in a timely and helpful manner, from the moment they enter the door to the point they drive away from the parking lot.

Requirements

  • Holds a passion for the cinematic experience
  • Ability to operate POS
  • Ability to stand/walk at least 8-10 hours at a time
  • Ability to reach, bend, stoop, and clean frequently
  • Ability to read and write English
  • Ability to verbalize and clearly respond to guests

Responsibilities

  • Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines
  • Maintains a cheerful, courteous disposition with neat, clean, and professional attire
  • Greets guests upon entering and departing the venue
  • Answers phone and responds to questions and/or directs calls to the appropriate place
  • Keeps Managers fully informed of all problems or unusual matters of significance - takes prompt corrective action where necessary or suggests alternative courses of action that may be taken
  • Keeps lobby clean and free of clutter
  • Keeps up-to-speed on current and upcoming movies and all special events at the venue
  • Maintains the cleanliness and organization of the concierge desk
  • Maintains stocking levels of necessary supplies
  • Processes admission tickets to guests
  • Maintains a balanced cash drawer - handles all in-venue ticket transactions
  • Provides assistance to guests' special needs, such as helping those with disabilities
  • Directs guest traffic within the venue
  • Champions and adheres to all company safety and sanitation policies and procedures
  • Team player, assisting other teammates as needed or when business needs dictate

Benefits

  • A fun workplace where you can be yourself and do awesome work!
  • Free movies & food
  • Paid time off
  • Competitive pay
  • Flexible scheduling
  • Medical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time and part-time teammates

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What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Industry

Motion Picture and Sound Recording Industries

Education Level

No Education Listed

Number of Employees

1,001-5,000 employees

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