Concierge - PS LAX

Extime PS LLC • Los Angeles, CA

23h • $32

About The Position

The Concierge is a crucial part of the traveler journey, closing any gaps possible within 24-hours of travel and coordinating day-of needs related to onsite experience. They perform outreach 24-hours prior to travel, ensuring the experience will be enjoyable and successful for both the traveler and onsite operational teams.

Reports directly to PS LAX Director of Hospitality

Requirements

• Experience working around confidential and sensitive information
• Experience in a customer service, airline and/or hospitality industry related role.
• Knowledge and proficiency in Microsoft systems.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize duties.
• Interpersonal and time management skills.
• Ability to quickly problem solve for the success of the traveler experience and flight reservation.
• Pass a pre-employment drug screening + background check.
• Collection of SSN as part of the background check process will be required.
• Must be authorized to work in the United States.
• PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

Responsibilities

• Traveler outreach via texting platform.
• Have knowledge of all operational departments to be able to successfully coordinate day-of travel needs.
• Suite planning and coordinating, including third party services and F&B orders.
• Field phone calls from onsite travelers, take orders and communicate information to pertinent departments.
• Reply to text and email inquiries within standard response time.

Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching.
• Merit-based raises and bonuses if applicable.
• 12 PTO Days / 6 Paid Sick Days Prorated Annually
• Monthly Health & Wellness and phone reimbursement
• Paid training
• A great career path with promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees