Concierge

Andersen Corporation • Jessup, MD

19d • $27 - $40

About The Position

Renewal by Andersen is looking for a Concierge to join our Capital Region team! The Concierge will provide Signature Service by being a single point of contact for the homeowner. They will partner with the sales team to provide a customized level of communication with every homeowner.

Requirements

• High school diploma or equivalent plus 1+ year of customer service experience
• Strong time communication and time management skills
• Strong competence in MS Office software; data entry skills
• High attention to detail
• Excellent interpersonal skills and the ability to organize simultaneous tasks
• Organized

Responsibilities

• Build a concrete relationship with the homeowner
• Create homeowner's job file
• Schedule homeowner's technical measure, installation date, and reminders
• Work with other teams to move homeowner's job through the process
• Work with sales team to resolve any paperwork issues, change orders, on-hold jobs, or jobs-in-process
• Identifies and implements ways to improve overall level of service.
• Conduct post-installation phone call and survey
• Resolve any post-installation situations
• Other duties as assigned by supervisor

Benefits

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees