Part Time Concierge

Ivy Living•Pleasanton, CA

13d•$18 - $19

About The Position

Ivy Park at Pleasanton is a premier senior living community situated on a beautifully landscaped campus. Managed by Oakmont Management Group, we provide exceptional quality, comfort, and care with five-star services and amenities. Residents enjoy a rewarding lifestyle with individualized comprehensive support that promotes continuing independence. We deliver meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture and living these values: Authenticity Teamwork Compassion Commitment Resilience. With communities across California, Hawaii, and Nevada, opportunities for career growth, relocation, and travel are significant. In addition, eligible team members may enjoy the following benefits: Medical, Dental, and Vision benefits Vacation, Personal Day, Sick Pay, Holidays Complimentary Meals Bonus Opportunities Company Paid Life Insurance Team Member Discount Program (LifeMart) 401(k) Savings Plan with Company Match Recognition Programs Student Loan Refinancing Tuition Reimbursement Pet Insurance Employee Assistance Program Emergency Financial Assistance The Concierge is responsible for greeting visitors, fulfilling resident requests, arranging tours of the property, answering a multi-line telephone, and providing clerical support to the administrative staff, in accordance with the companys mission and values.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent.
Excellent customer service skills.
Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
For the health and safety of our team members and residents, Oakmont Management Group may require team members to vaccinate, participate in daily screening, surveillance testing, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of the COVID-19 or other communicable diseases, per regulatory guidelines.

Nice To Haves

Prefer two (2) years of experience in a hospitality setting or prior senior living community.

Responsibilities

Provide all residents, guests, and visitors with exceptional customer service.
Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
Monitor the Emergency Alert System and immediately respond to every call.
Effectively manage business center and process incoming and outgoing mail.
Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
Encourage teamwork through cooperative interactions with co-workers and other departments.