Concierge, Hilton/Conrad

Resorts World Las Vegas•Las Vegas, NV

About The Position

Our guests have a lust for a life less ordinary that drives them to demand more, experience it all and hit repeat. The role of the Concierge at Resorts World Las Vegas is to share our guests’ passions, provide insider access to what’s new and what’s next. Primary Job Duties: Includes, but is not limited to: Assist with guest entertainment bookings and own the concierge experience from pre-arrival to departure. Promote Resorts World Las Vegas’ outlets and amenities by educating guests on restaurants, shows and other outlets such as spa, retail and pools. Process all guest requests and respond promptly and discreetly to guest inquiries. Provide information for all casino events, promotions, general information and directions regarding the casino, hotel and local metropolitan area. Coordinate guest itineraries prior to the guest's arrival of requests received via phone, fax and/or email. Maintain knowledge of all restaurant, spa and entertainment information, including menu items and hours of operation to best serve the guest. Provide a property orientation in order to familiarize the guest with all services and available facilities. Coordinate the delivery of requested amenities and floral orders through the Bell Desk or In-Room Dining. Accurately enter reservations into required computer systems according to policy. Ensure all Resorts World core values and property and department standards are implemented and applied. Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc. Work assigned stations based on the needs of the business. Possess the appropriate knowledge and skill level to act in any capacity required. Other duties as assigned.

Requirements

Ability to effectively communicate in English.
Polished appearance and demeanor.
Excellent customer service skills.
Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
At least 21 years of age.
High School Diploma or equivalent.
Minimum one year of experience as a Concierge or similar VIP role.
Proof of eligibility to work in the United States.

Nice To Haves

Participation in industry associations including the Southern Nevada Hotel Concierge Association and/or Les Clefs d’Or USA.
Experience working in a gaming environment utilizing a player tracking system.
Previous experience in a large, luxury resort setting.

Responsibilities

Assist with guest entertainment bookings and own the concierge experience from pre-arrival to departure.
Promote Resorts World Las Vegas’ outlets and amenities by educating guests on restaurants, shows and other outlets such as spa, retail and pools.
Process all guest requests and respond promptly and discreetly to guest inquiries.
Provide information for all casino events, promotions, general information and directions regarding the casino, hotel and local metropolitan area.
Coordinate guest itineraries prior to the guest's arrival of requests received via phone, fax and/or email.
Maintain knowledge of all restaurant, spa and entertainment information, including menu items and hours of operation to best serve the guest.
Provide a property orientation in order to familiarize the guest with all services and available facilities.
Coordinate the delivery of requested amenities and floral orders through the Bell Desk or In-Room Dining.
Accurately enter reservations into required computer systems according to policy.
Ensure all Resorts World core values and property and department standards are implemented and applied.
Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
Work assigned stations based on the needs of the business.
Possess the appropriate knowledge and skill level to act in any capacity required.
Other duties as assigned.