Concierge

Chicken N Pickle•Thornton, CO

21h•$20•Onsite

About The Position

The CNP Concierge, affectionately known as the “Mayor of Chicken N Pickle,” is the first to extend a warm welcome to every guest who walks through our doors. This highly visible role sets the tone for the entire Chicken N Pickle experience — greeting patrons with energy and confidence, providing clear direction, and ensuring everyone feels comfortable, informed, and excited to be at our venues. This person is mature, poised, calm under pressure, and able to command a space with charisma. As the head guest greeter and guide, they create moments of genuine hospitality from the very first interaction.

Requirements

Previous experience in hospitality, guest services, events, or customer-facing role preferred
Strong verbal communication skills
Ability to stand and move around for extended periods
Comfortable working in a fast-paced environment
Conflict-resolution and de-escalation experience a plus
Weekend, evening, and holiday availability as needed

Nice To Haves

Naturally charismatic, outgoing, and approachable
Comfortable being the center of attention and talking to strangers all day
Confident and calm — even when the venue is busy or chaotic
Able to read a room and redirect gracefully when needed
Passionate about hospitality and making people feel welcome
Strong communicator who can give clear directions and explanations
Professional, polished, and reliable
Able to hold firm boundaries while remaining warm and gracious
Enjoys creating fun, memorable experiences for guests of all age

Responsibilities

Serve as the primary greeter for all guests entering Chicken N Pickle
Create a warm, engaging, and enthusiastic first impression
Proactively approach guests — no one walks in without a welcome
Clearly explain how Chicken N Pickle works (pickleball, dining, courts, events, activities)
Direct guests to the appropriate areas: courts, dining spaces, event rooms, host stand, retail, etc.
Escort and/or guide event groups to their designated locations
Support communication between Events, Hosts, and Operations teams for smooth guest flow
Anticipate guest needs and offer solutions before being asked
Help manage crowd flow during peak times with confidence and composure
Uphold venue standards of hospitality, cleanliness, and guest safety awareness
Be a visible, approachable presence on the floor — always “on stage”
Assist with basic FAQ: reservations, timelines, scoring, equipment, menus, activities
Support special events, tournaments, and promotions as needed
Knowledgeable about all things Chicken N Pickle, including our menu, pickleball, events and promotions