Concierge (Full-time)

The Wonderful Company•Paso Robles, CA

1d•$18 - $21•Onsite

About The Position

JUSTIN is an award-winning winery and fine dining establishment in Paso Robles. It's our pleasure to share that The Restaurant at JUSTIN has once again earned a MICHELIN Star and MICHELIN Green Star - making it the only winery restaurant in the county to retain both awards for four years in a row. We are proud to be recognized for our sustainability practices, one-of-a-kind dinner experience, and world-class excellence in hospitality. We are seeking a new Concierge (Full-Time) to join our team. If you have excellent people skills and are open to working on the weekends, this could be a great opportunity for you! The Concierge is responsible for enhancing the JUSTIN Experience by providing specialized services to guests. This role involves taking reservations for the JUST Inn, The Restaurant, Tours, Seminars, and Private & Group Tastings. The Concierge will attend to all guests at the JUST Inn and on-site customers, and ensure prompt and thorough responses to phone and email inquiries. This is a guest-facing, detail-oriented position that is essential for maintaining our numerous accolades. Additionally, the role will support the tasting room by greeting guests and upholding the appearance of the tasting area as needed. This full-time position requires a flexible schedule to work weekends, holidays, and evenings. It is based at our Estate on 11680 Chimney Rock Road, Paso Robles, and is part of the tip share pool.

Requirements

2+ years of experience in a hospitality or customer-facing role. Experience in the wine industry a plus
Competency with Microsoft Office Programs (Word, Excel PowerPoint) and reservation systems (Tock) -- 50-60 typed words per minute
Availability to work flexible hours, including weekends and holidays required
Must be 21 years of age or older
Professional appearance and demeanor
High School Diploma or GED preferred
Show a strong interest in customer service and continuously going above and beyond to ensure each guest leaves with the best experience
Ability to communicate verbally and in writing in English
Demonstrated ability to perform basic math calculations
Proven success in applying common sense to carry out detailed written and oral instructions
Strong problem-solving skills involving a few concrete variables in standardized situations

Nice To Haves

Experience in the wine industry a plus
High School Diploma or GED preferred

Responsibilities

Meets, greets, and escorts Tasting Room guests and provides an excellent customer experience to uphold Forbes 5-star services/standards
Manage reservations through our digital platform for the JUST INN & Breakfast, Winery Tours & Tastings, Seminars, Private & Group Tastings and other events while handling phone and email inquiries
Book lunch, dinner, and event reservations with detailed notes (noting guest needs and dietary restrictions) for the Michelin/Forbes restaurant team
Send appropriate confirmation materials to guests for types of reservations
Maintain the appearance of the Tasting Room and surrounding areas by clearing tables, polishing glassware, washing dishes/glassware and replenishing wine and merchandise
Participate in and ensure compliance with all opening and closing duties as determined and published by the Tasting Room Manager
Perform all types of concierge services, including acquiring event tickets, arranging guided tours of wine country, coordinating transportation, and providing food and wine recommendations
Maintain calendars for tours, large groups, and seminars and report on occupancy levels as requested by management
Conduct property tours and provide breakfast service as scheduled by the manager
Ensure trash receptacles are emptied as needed and are sorted and placed in designated areas; wipe down and clean patio furniture as needed
Assemble cheese plates for customers
Assist in special events setup, breakdown, and clean-up and packing wine orders
Use a positive and clear speaking voice, listen to and understand requests, and respond with appropriate actions and information
Keep up to date on new JUSTIN releases, as well as viticulture and winemaking techniques
Follow all company safety procedures and company policies

Benefits

Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
24/7 online physician consultations
virtual mental health resources
life coaching
engaging employee community groups
cash rewards for healthy habits and fitness reimbursements
library of on-demand fitness videos
Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world.
Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.