Concierge
About The Position
The Concierge role involves assisting guests with special services, both proactively and upon request, and coordinating hotel services and amenities. Key responsibilities include warmly greeting guests, providing information on local attractions and events, making travel and dining arrangements, and securing tickets. The Concierge will also handle luggage, mail, errands, and unusual requests. This position may require working as a Guest Service Agent during peak times or staffing shortages, with a strong focus on ensuring overall guest satisfaction and adhering to safety practices.
Requirements
- High School diploma or equivalent.
- Previous customer service experience required or equivalent training.
- Knowledge of the local community, attractions and events.
Responsibilities
- Warmly greet and acknowledge guests, proactively offering assistance.
- Provide information about local attractions and events.
- Make travel arrangements.
- Make dining and other reservations, and obtain tickets for events.
- Receive, store, or deliver luggage or mail.
- Pick up and deliver items or run errands.
- Carry out unusual requests, such as searching for hard-to-find items or services.
- Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits and wear protective safety equipment.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
