Concierge
About The Position
FLATS, a Proper company, is seeking a customer-focused Concierge to provide front desk coverage and support daily operations at our residential community. In this role, you’ll serve as the first point of contact for residents and guests, ensuring a welcoming, secure, and well-maintained environment. You will assist with resident needs, monitor building activity, and help maintain the overall appearance and functionality of common areas. This full-time, on-site position is ideal for someone with strong customer service skills, and experience in concierge, hospitality, or similar front-facing roles is a plus.
Requirements
- Customer service experience (required)
- Someone reliable — shows up on time and takes ownership of their shift
- Comfortable working independently and making judgment calls when needed
- Friendly, professional, and calm under pressure
- Detail-oriented — notices when something is off and takes action
Nice To Haves
- Concierge, front desk, or hospitality experience (strong plus)
Responsibilities
- Welcome residents and guests — be the friendly, reliable face of the building
- Manage guest access and monitor lobby activity to maintain a secure environment
- Assist residents with questions, requests, and day-to-day needs
- Keep the lobby and common areas clean, organized, and presentable
- Conduct routine walkthroughs to ensure everything is in order
- Handle packages and organize deliveries efficiently
- Monitor cameras and building access points
- Complete opening/closing procedures and communicate important updates
Benefits
- Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with employer match, and paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
