Concierge - Limelight Ketchum - Winter
About The Position
Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view. Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028). For more information, visit www.limelighthotels.com or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Position Summary The Concierge acts as an ambassador for the hotel and both the town by providing expert-level knowledge of our property and its amenities and offerings. The Concierge welcome and register guests, present statements, check credit and collect payment. This position reports to the Guest Service Manager. Job Posting Deadline Applications for this position will be accepted until January 4, 2026.
Requirements
- High School Diploma or GED required, bachelor's degree preferred
- 1 year of concierge or customer service experience required
- Intimate knowledge of local mountain, town activities and events in the area
- Knowledge of customer preferences and how to meet or exceed them
- Familiarity with hotel fire and safety procedures
- Familiar with hotel services, hours of operation
- Knowledge of daily functions, locations and times to assist guests with inquiries
- Excellent verbal and written communication skills to interact professionally with guests, vendors and other staff members
- Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
- Active listening and interpersonal skills to personalize the guest experience
- Ability to act professional in a fast-paced environment
- Strong attention to detail
- Ability to work effectively in team settings, contributing positively to group dynamics
- Ability to build and maintain relationships with local businesses
- Ability to complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand
- Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
- Regularly work indoors with no adverse conditions
- Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
Responsibilities
- Recommend and book activities for guest’s ability/skill level and interest
- Check guests in or out of hotel in accordance with procedures
- Record any guest complaints or problems and notify appropriate staff individuals
- Assist with ordering and maintaining supplies as well as attending to the orderliness at the front desk and bell closet
- Coordinate with other departments daily needs or special requirements for all hotel guests
- Responsible for maintaining cash bank and for daily settling of cash bank
- Comply with all policies and procedures for the Concierge Department as well as Aspen One
- Assist in emergency and security procedures as directed by management
- Complete tasks and projects delegated by your manager and assist with other departments as business volumes and staff levels demand
- Other duties as assigned
Benefits
- Paid Time Off Programs
- Paid Leave Programs
- Employee Ski Pass
- Other company perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
