1st-Shift Concierge

LINK Property Management•Columbus, OH

1d•Onsite

About The Position

As the first and main point of contact for residents, community office team members play a critical role in creating a great living experience for residents! They understand and value the impact of small, everyday interactions. As a Concierge on the Association Management team at LINK, you will serve as gatekeepers to the building, managing resident guests, contractors accessing the building to complete association work or in-unit work for owners, food deliveries, and package registration. You will have the opportunity to assist with amenity reservations and support the residents with any assistance needed. This position for the Tuesday through Saturday shift from 7am to 3pm.

Requirements

High school degree or equivalent required
Enjoys communicating and/or interacting with residents, guests, co-workers, and members of the general public.
Responds quickly to problems; ability to work in a stressful environment
Basic computer, office equipment & phone system knowledge
The ability to work independently and in a team environment
Strong customer service skills
A positive, get the job done attitude
Strong attention to detail, accuracy, strong organizational, multi-tasking, planning, and time management skills
A strong sense of responsibility, ownership, and accountability
Flexibility and ability to work in a fast-paced, dynamic environment with changing priorities. This includes the ability to have the flexibility to regularly work outside of normal business hours to meet deadlines if necessary
A strong sense of urgency and the ability to work well under pressure, emergencies, and time-sensitive situations

Nice To Haves

Previous experience in hospitality, customer service, or security operations is desired but not required; prior experience as a concierge is preferred
Microsoft or Google Applications experience is preferred

Responsibilities

Greet residents and guests in a professional and courteous manner and expedite all requests as required. Establish a rapport with the residents.
Answer and direct all incoming calls
Regular patrol of the grounds and parking garage including monitoring security cameras
Daily inspection of all primary locations of operating equipment
Verify service contractor work orders; issue appropriate control “swipe” card for access.
Assist execution of all scheduling meeting rooms, resident/tenant services, and direct all activities as the central point of contact.
Perform services including but not limited to grocery assist, key assist, scanning packages, and package delivery upon request.
When necessary, help with the training of co-workers.
Valet parking for guests and residents.
Submit service requests in Building Link, necessary building damages or deficiencies found or reported to Concierge Desk.