Concierge

Boeing Employees' Credit Union•Seattle, WA

11d•$21 - $31•Onsite

About The Position

As a Concierge at BECU, you’ll be the first friendly face members see, setting the tone for their experience. You’ll skillfully guide members through their financial journey by connecting them to the right resources, services, and solutions. Your proactive approach, attention to detail, and enthusiasm for helping others will ensure members feel supported and valued from the moment they walk through the door. This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

Requirements

High school diploma or associated certification (GED).
Minimum two years of customer service experience in a retail environment.
Ability to work a shifting/flexible schedule, including evenings, nights, or weekends.
Capacity to sit or stand for periods of up to one hour or more.

Nice To Haves

Minimum one year of sales experience in a financial retail environment.
Proficient PC skills and the ability to learn new software.
Strong verbal and written communication skills for effective interactions.

Responsibilities

Welcome Members with Warmth: Greet every member with prompt, courteous, and professional service, creating a positive and welcoming environment.
Streamline Branch Traffic: Actively manage member flow by connecting them to the appropriate team members for their needs.
Coordinate Appointments: Schedule and track appointments for location staff to ensure seamless member service.
Maintain a Member-Friendly Environment: Keep member areas clean, organized, and well-stocked, ensuring a functional and inviting space.
Empower Members with Tools: Demonstrate and educate members on BECU’s suite of remote services and access tools, enhancing their financial independence.