Concierge

Fellowship Square, Christian Care Management, Inc. • Surprise, AZ

13d

About The Position

We are seeking a dedicated and personable Concierge to join our team at Fellowship Square Surprise, a nonprofit senior care community. As the first point of contact for residents, guests, and staff, the Concierge plays a vital role in creating a welcoming atmosphere and delivering exceptional customer service and hospitality.
If you have strong organizational skills, a warm demeanor, and a heart for serving seniors, we would love to hear from you. Come be a part of a team that makes a meaningful difference every day!
Fellowship Square is a non-profit Christian Care Community that has been offering affordable senior housing for over 40 years while enhancing the quality of life and independence of our residents.
As a company, we take great pride in delivering an exceptional living experience to our residents and fostering a warm, family-like environment for our team.
Fellowship Square Christian Care is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will be considered without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

Requirements

• Must have compassion and love for seniors.
• Previous experiences as a Concierge preferred.
• Must be able to read, write and speak the English language.
• Outstanding guest services skills, strong verbal & written communication skills.
• Must be knowledgeable of common administrative practices, procedures and guidelines.
• Ability to multi-task and work well under pressure.
• Must always possess a professional presentation.
• Ability to type a minimum of 30-40 words per minute.
• Highly responsible and reliable.

Nice To Haves

• Previous experiences as a Concierge preferred.

Responsibilities

• Responsible for interacting with residents and their family members, prospective residents and their family members, staff, resident care professionals, vendors, referrals sources and others via telephone or in person.
• Must always represent a friendly and helpful demeanor.
• Must develop a high level of knowledge on campus services in order to respond quickly and accurately to inquiries.
• Act as the point of reference for residents who need assistance or information and attend to their wishes and requirements.
• Understand residents needs and provide them with personalized solutions by suggesting activities and facilities provided by the community.
• Arrange events, excursions, transportation etc., upon request from residents.
• Respond to complaints and find the appropriate solution.

Benefits

• Free meal provided during lunch working hours.
• Daily pay option available.
• Medical, dental, and vision insurance options.
• Paid time off and paid sick leave.
• 403b company matched retirement plan.
• Career Growth Opportunities.
• The company provides a $15,000 life insurance payout, with the option to purchase additional coverage.
• Employee assistance program and much more!

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed