Concierge Part Time

JLL•Boston, MA

3d•$25 - $30•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Concierge, Part Time Energetic, friendly, and professional individuals needed to provide outstanding service for a retail center. The ideal Concierge is an individual who has a passion for providing an exceptional experience to guests. The Concierge Team will serve as experts and the primary resource for guests seeking information about the property and surrounding attractions. Must have superior customer service skills in a fast-paced environment, as well as be able to stay focused on goals during downtime. Professional appearance and demeanor is a must. Estimated total compensation for this position: $25.00 - $30.00 per hour The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data . Schedule: 16 hours per week Sunday and Monday 10:00 AM - 6 PM

Requirements

Excellent communication skills including verbal and written
Excellent problem solving skills
Is comfortable approaching guests
Knowledgeable on Microsoft Office, Google Docs, digital technology
Ability to complete multiple tasks while maintaining a pleasant and professional demeanor
Ability to listen and react quickly to guests’ and retailers’ requests in a genuine manner
Ability to prioritize tasks under pressure
Ability to work with varied personalities and temperaments
Self-motivated and action-oriented team player
Team player
Takes pride and ownership in the position and property
Ability to stand for extended periods of time, unless physician-recommended accommodation has been granted
2+ years previous experience in hospitality, customer service or high-end retail

Responsibilities

Upholds helpful, friendly, and professional service standard at all times
Directs guests efficiently to retailers, dining, lodging and attractions
Effectively pairs services to guests’ needs
Utilizes an “above and beyond” approach to assisting guests
Supports all property programs and initiatives enthusiastically
Assists with keeping Guest Services Desk stocked with information including local maps, brochures and event literature
Builds and maintains relationships through networking with retailers
Meets or exceeds given goals for gift card sales
Takes a proactive approach to understand trends, citywide events and hot spots to easily