Concierge

Splendido • Tucson, AZ

39d

About The Position

POSITION SUMMARY Coordinates concierge services and serves as a member of a self-directed team that through their combined efforts provides: an extraordinary greeting to residents, family, and visitors of Splendido; exceptional, efficient customer service of concierge tasks; creative, positive planning and delivery of programming; safe, efficient and fun transportation. Creates meaningful moments in the lives of residents, visitors, and staff by demonstrating Nextraordinary behaviors. Shift: Day Essential Functions Coordinates concierge schedule and daily Maintains systems for secure storage and distribution of keys and key cards used by concierge and other experience centers. Provides administrative support for the update, storage and distribution of directories, Concierge handbook, safety and emergency procedures, parking assignments, training materials and participation, and other documents necessary to provide exceptional and efficient concierge services. Listens to resident concerns and requests; guides to existing solutions, communicates issues to appropriate experience centers; follow up to ensure positive and meaningful experiences for residents. Maintains system to receive, record, store and distribute Provides transportation reservation Maintains daily check log, service log and other pertinent Completes incident reports for emergencies; and feeds forward non-emergency information to to assure efficient communication between concierge, supervisors and other experience centers. Ensures proper programming, resetting and functioning of emergency pendants; responds to pendant alarms; and monitors building entrances for safety/security. Coordinates guest suite process to ensure exceptional experiences for guests including reservations, check-in and check-out, key cards and housekeeping; maintains calendars; sends reminders to experience centers and creates billing summaries for accounting. Identifies areas for improvement, proposes possible solutions, and participates in data collection and process changes as part of the Quality Assurance Process Improvement process. This job description is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, Mather reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Requirements

• College or equivalent
• Experience working with older
• Willingness to be part of a self-directed
• Service orientation with excellent interpersonal skills; ability to multi-
• MS Office

Nice To Haves

• College
• Concierge services
• Music, art or therapeutic

Responsibilities

• Coordinates concierge schedule and daily
• Maintains systems for secure storage and distribution of keys and key cards used by concierge and other experience centers.
• Provides administrative support for the update, storage and distribution of directories, Concierge handbook, safety and emergency procedures, parking assignments, training materials and participation, and other documents necessary to provide exceptional and efficient concierge services.
• Listens to resident concerns and requests; guides to existing solutions, communicates issues to appropriate experience centers; follow up to ensure positive and meaningful experiences for residents.
• Maintains system to receive, record, store and distribute
• Provides transportation reservation
• Maintains daily check log, service log and other pertinent
• Completes incident reports for emergencies; and feeds forward non-emergency information to to assure efficient communication between concierge, supervisors and other experience centers.
• Ensures proper programming, resetting and functioning of emergency pendants; responds to pendant alarms; and monitors building entrances for safety/security.
• Coordinates guest suite process to ensure exceptional experiences for guests including reservations, check-in and check-out, key cards and housekeeping; maintains calendars; sends reminders to experience centers and creates billing summaries for accounting.
• Identifies areas for improvement, proposes possible solutions, and participates in data collection and process changes as part of the Quality Assurance Process Improvement process.

Benefits

• Mather offers a competitive benefits package.
• Team members are eligible for: A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays.
• This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
• A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
• Convenient, subsidized parking (or public transportation for certain locations)
• Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.
• Benefits-eligible team members can take advantage of: Medical, dental, and vision plans Paid Parental Leave Adoption Assistance Reimbursement Tuition reimbursement for continuing education Extended illness benefits Employee wellness programs Short- and long-term disability insurance Life insurance is available to benefit eligible team members.
• Benefits are subject to change without notice.
• Benefits details dependent on employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree