Concierge

Hebrew Rehabilitation Center•Canton, MA

20d•Remote

About The Position

Responsibilities Greet residents and guests Answers all incoming calls to the front desk and relays the calls to the appropriate party courteously and efficiently Uses alarm panel to respond to residents assists/smoke alarms in emergency situations and communicates the situations to administration also communicates any unusual events, missing items, or alleged thefts Coordinates all emergency response efforts, including directing emergency vehicles to the SNF and EL, as well as the IL Provide Resident Information Forms. DNR information (from binders) and E-Clinical information (from computer) to paramedics and medical transport companies, as well as internal medical and emergency responders Uses two way radio to communicate with various nursing, maintenance and administration staff Uses computer for E-Clinical information and various administration duties received by residents and other staff Log keys in and out Account for residents using the daily census and flipper sheets Handle maintenance and housekeeping requests Log in packages and notify residents Update the daily resident census Keep front desk area clean and organized Apply postage and transmit fax messages for staff and residents Assist residents with proper procedure for sending out dry cleaning Anticipates and meets the needs of the residents Schedule resident IT appointments & submit monthly log to ED Reserve conference rooms using Microsoft Outlook and perform other clerical duties as assigned Remote Type

Responsibilities

Greet residents and guests
Answers all incoming calls to the front desk and relays the calls to the appropriate party courteously and efficiently
Uses alarm panel to respond to residents assists/smoke alarms in emergency situations and communicates the situations to administration also communicates any unusual events, missing items, or alleged thefts
Coordinates all emergency response efforts, including directing emergency vehicles to the SNF and EL, as well as the IL
Provide Resident Information Forms
DNR information (from binders) and E-Clinical information (from computer) to paramedics and medical transport companies, as well as internal medical and emergency responders
Uses two way radio to communicate with various nursing, maintenance and administration staff
Uses computer for E-Clinical information and various administration duties received by residents and other staff
Log keys in and out
Account for residents using the daily census and flipper sheets
Handle maintenance and housekeeping requests
Log in packages and notify residents
Update the daily resident census
Keep front desk area clean and organized
Apply postage and transmit fax messages for staff and residents
Assist residents with proper procedure for sending out dry cleaning
Anticipates and meets the needs of the residents
Schedule resident IT appointments & submit monthly log to ED
Reserve conference rooms using Microsoft Outlook and perform other clerical duties as assigned