Concierge

VERITEXT LLC•Glendale, CA

About The Position

At Veritext, we focus on the details – so legal teams can focus on the case. Providing our clients with exceptional service is the foundation of our business. As the Concierge, you’ll be the face of Veritext and will be responsible for welcoming all guests into our offices with a pleasant, respectful, and welcoming demeanor, addressing their needs professionally and ensuring that the environment and all technology are properly working.

Requirements

Customer service oriented with a pleasant, friendly demeanor and the ability to maintain composure under pressure
Proactive and motivated professional with strong problem-solving and follow-up skills
Must possess excellent written and verbal communication skills
Must be detail oriented, organized and be able to multi-task

Responsibilities

Act as primary point of contact for all guests of the office (clients, partners and visitors); actively help with logistics and their specific requests, build rapport with them
Ensure conference room technology has been set up, pre-tested and is working at least 2 hours prior to the scheduled in-office deposition; adhere to technology protocols for each room
Maintain a professional appearance of all conference rooms and client-facing areas (e.g., ensure supplies are refilled and stocked; client areas are clean, tidy and welcoming; chairs and tables are arranged properly)
Treat our partners as "key members of our team"; go out of your way for them and ensure they are set up for success
Be knowledgeable of and educate clients and partners on Veritext product and services; promote their value, encourage their use, provide assistance, troubleshoot and/or know where to direct the inquiry/escalation

Benefits

Competitive compensation and total rewards package
Comprehensive medical, dental and vision insurance
Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
Matched 401(k) to help you save for your future
Pet insurance to help your pet(s) live a long and happy life
Flexible Spending Accounts (healthcare, dependent care, transit & parking)
Company-paid life insurance as well as short-term and long-term disability insurance
Learning and development opportunities to advance both personally and professionally
Veritext Summer Camp – a fun-filled culture building and learning experience
Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!