Conceirge

Longevity Senior Living Management • Godfrey, IL

2d

About The Position

Work with one of the best executive directors in the state, in a beautiful building, with great residents, surrounded by staff that truly care, and a company that invests in its properties and employees. We’re a young, fast-growing organization built on innovation and compassion, backed by experts across ops, clinical, HR, and finance. Own your impact, grow your career, and be rewarded with a 401(k) match, competitive benefits, and ongoing development. Job Summary: The Concierge is the first point of contact for residents, families, visitors, and vendors. This role manages the reception area, supports tours, answers and routes calls on a multi-line phone system, and provides clerical support to the community’s administrative and marketing teams while upholding a warm, professional, and hospitality-focused environment.

Requirements

• Prior reception, hospitality, senior living, healthcare, or customer-service experience.
• Experience with multi-line phone systems and appointment/tour scheduling.
• Familiarity with confidentiality standards (HIPAA-like privacy practices for resident info).
• High school diploma or equivalent preferred.
• Ability to read, write, speak, and understand English; follow written and verbal instructions.
• Professional, calm, and courteous demeanor; able to manage multiple priorities and remain composed in emergencies.
• Strong interpersonal skills with residents, families, team members, vendors, and the public.
• Basic office skills and knowledge of administrative practices and procedures.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and comfort learning community systems (e.g., EHR/CRM/visitor management).
• Reliable attendance and punctuality.

Responsibilities

• Greet all visitors promptly and courteously; verify purpose of visit and direct to the appropriate person, office, or resident apartment.
• Maintain a neat, orderly, and welcoming lobby/reception area; ensure current community literature and refreshments are available and presentable.
• Answer, screen, and route multi-line calls; take accurate messages and relay information promptly.
• Display thorough knowledge of community services, programs, and upcoming events; provide accurate information to callers and guests.
• Immediately communicate any observed or suspected changes in a resident’s condition to a supervisor.
• Coordinate or schedule property tours; provide friendly, professional interactions that reflect the community’s brand and standards.
• Support marketing efforts (e.g., preparing tour packets, logging inquiries, scheduling appointments) as directed by a supervisor.
• Process incoming and outgoing mail; manage postage meter, stamps, copies, and general office supplies.
• Perform clerical tasks for community staff (data entry, filing, scanning, document prep) as assigned.
• Assist the dining team with meal service during peak times or special events as requested.
• Protect resident privacy and confidential information in accordance with policy and applicable laws.
• Follow all safety procedures and emergency response protocols.
• Perform other duties as assigned.

Benefits

• Health insurance costing as little as $50/pay period
• Individual, Full Time Employees Benefits eligibility starting 1 st of the month following hire date for Full Time Employees
• Robust benefit plan offerings including Medical (PPO and HAS Plans), Dental, Vision, Critical Illness, Accident Insurance, HSA, FSA, etc.
• Employer paid Short Term/ Long Term Disability, Life Insurance, Employee Assistance Program
• 401(k) plan with employer match
• Paid Time Off and Paid Holidays
• Daily employee meal provided
• Employee referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED