Concierge

Noble House Hotels & Resorts•Key West, FL

45d

About The Position

WE ARE Ocean Key Resort and Spa is a 4 diamond award-winning resort in downtown Key West, FL. We are located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical Spa, picturesque pool and lounge, fitness center, and so much more! OUR CULTURE | Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun. A day in the life... Providing guest assistance & personal services, including reservations, transportation and special requests. Offering local expertise & recommendations, including dining advise and navigation. Coordinating operations, including luggage & mail and lobby management. Must be able to successfully pass a Motor Vehicle Driving record request if offered the position to be covered on company driving insurance. At this time, we are only considering applicants who reside in the Florida Keys and/or have secured housing for relocation to a commutable distance to Key West, FL.

Requirements

Previous local Concierge experience, preferably working at a luxury property.
Must be able to successfully pass a Motor Vehicle Driving record request if offered the position to be covered on company driving insurance.
Computer and software proficiency: Efficiently using a keyboard, logging in/out, and navigating the operating system(s)
Internet and web navigation: Using web browsers, searching for information, and utilizing company online software system(s)
Must be able to exert physical effort in lifting 5 pounds to 50 pounds on occasion
Push/Pull 50 + pounds on occasion
Endure various physical movements throughout the work area
Remain in stationary and mobile position for at least 8 hours throughout work shift
Satisfactorily communicate with guests, management and co-workers to their understanding
Must have positive attitude

Nice To Haves

Forbes training experience and/or knowledge is a plus.

Responsibilities

Providing guest assistance & personal services, including reservations, transportation and special requests.
Offering local expertise & recommendations, including dining advise and navigation.
Coordinating operations, including luggage & mail and lobby management.

Benefits

Health Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most
Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and even Pet Insurance
401K plan with matching
Team Member parking reimbursement program
On Demand Pay- access to your pay before payday
Paid Holidays/Personal/Vacation/Sick time
Company-Sponsored Parking program for team members
Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts (nationwide)
Career growth opportunities and Recognition Programs
Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.