Concierge | JW Marriott Reston Station Residences

Crescent Careers • Reston, VA

2d

About The Position

Crescent Hotels & Resorts is honored to announce an exciting opportunity for a talented Concierge for the JW Marriott Reston Station Residences! Experience a new level of luxury at JW Marriott Reston Station, a stunning 28-story landmark that overlooks Reston Row, a lively urban hub filled with top-notch dining and entertainment options. The hotel features 247 rooms spread across 12 floors, setting a new standard for luxury accommodations in the DMV area. With the largest luxury meeting space in Northern Virginia, totaling 35,000 sq ft, it includes two ballrooms with 20-foot ceilings and plenty of natural light from floor-to-ceiling windows and a large skylight. The JW Residences occupy the remaining 16 floors. This impressive architectural gem is conveniently located along the Silver Line Metro, perfectly positioned between Dulles International and Reagan National airports, providing travelers with exceptional access to the capital region and beyond. We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next exceptional team member to join us on our amazing Team. We are committed to providing you with: Generous compensation package An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Discounts with our Crescent managed properties in North America for you & your family members

Requirements

• At least 1 year of relevant work experience in a similar role.
• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Finger/hand dexterity in order to operate food machinery.
• Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 100 lbs. on a continuous schedule.

Nice To Haves

• Experience in a luxury hotel environment is preferred.

Responsibilities

• Respond to requests from Residence owners regarding visitor information, special services, and arrangements.
• Collect and provide information about the property and surrounding area to Residence owners and their guests.
• Announce all visitors and contractors to Residence owners before allowing access, ensuring only authorized visitors are permitted.
• Process all calls, messages, requests, and concerns in a timely manner.
• Contact appropriate departments to resolve requests or issues as needed.
• Assist with reservation services for owners and help book elevators for move-ins and move-outs.
• Support valet services when owners request their vehicles.
• Perform lobby ambassador duties and document relevant information in logs.
• Report accidents, injuries, and unsafe conditions to a manager and complete safety training and certifications.
• Maintain a professional appearance and adhere to company policies and procedures.

Benefits

• Generous compensation package
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed