Concierge

CoralTree Hospitality•Sunriver, OR

13d•Onsite

About The Position

Looking for your next great job opportunity? Join us at our Hiring Fair on April 7 from 4–6 PM at Sunriver Resort! Be the go-to expert at Sunriver Resort as a Concierge, crafting personalized experiences and turning guest stays into unforgettable adventures! The Concierge is often the first point of contact for guests entering the Main Lodge. Face to face customer interaction while maintaining AAA Four Diamond standards for service with extensive knowledge of the amenities offered by Sunriver Resort and in Central Oregon are essential to the position of Concierge. The Concierge will always conduct themselves in a manner which supports the core values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. The Concierge shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Requirements

High school diploma or equivalent required
At least one year customer service experience required
Must be a United States citizen or possess a valid work permit
Must have excellent phone etiquette
Must be able to read, write and speak English
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance

Nice To Haves

Two or four year degree in business, communications, public relations, hospitality or other related field preferred
Prior hospitality experience preferred

Responsibilities

Offers warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guest
Offers advice regarding amenities and recreational opportunities available in Sunriver Resort and Central Oregon
Assists guests with dinner reservations, spa appointments, tee times, golf/tennis lessons, etc.
When needed, registers guests into computer system, verifying registration, address and credit information
Responsible for knowing the hours and days of operation for outlets in Sunriver Resort, The Village at Sunriver and the Sunriver Business Park
Maintains Concierge Desk appearance (free from clutter, dusting, cleaning desk surface, etc.)
Ensures all materials for guests are current and updated on One Note
Assist guests with special requests
Responds to incoming guest correspondence (emails and voicemails) appropriately and in a timely manner
Empowered to resolve guest issues in absence of a manager
Follows proper check-in procedures
Arranges bell service for guests (valet, luggage assistance, deliveries, etc.)
Performs phone operations and Concierge duties as necessary
Ensures amenity requests are processed appropriately
Enter work orders in HotSOS for Core and Track/Breezeway for Homes and Condos
Maintains an up to date working knowledge of all resort amenities as well as any special events (concerts, festivals, etc.)
Interacts with resort staff in a professional manner, assisting other departments as necessary
Upsells resort services and amenities
Provides directions
Acts as point of contact for in-house guests
Assists in keeping website current
Always maintains a professional demeanor and attitude
Communicates any pertinent information to an MOD (injuries, guest issues, maintenance issues, etc.)
Follows set procedures on posting charges to guest accounts
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to an MOD
Acts with responsibility towards all company property, supplies and equipment
Maintains a professional appearance, following all Sunriver Resort dress code standards
Remains alert, courteous and helpful to the guests and colleagues at all times.
Performs other duties as assigned