Concerige

Associa • Mason, OH

9d • Onsite

About The Position

A concierge is a customer service employee who works in a high-rise community. They are the primary point of contact for the business and are available to guests/customers at all times. They are considered to be upscale, high-end information desk employees. The concierge will need a strong familiarity with the surrounding area to provide directions. The concierge also provides other services for residents, such as receiving packages at the front desk or ensuring that a resident’s dry cleaning is picked up or dropped off.

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) At a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail-oriented, and a team player.
• Time management and time-critical prioritization skills.
• High school diploma or GED required
• 1 – 3 years of directly related or closely related experience

Responsibilities

• Welcomes guests/new customers to facility.
• Performs various administrative/managerial tasks in support of the facility's mission.
• Creates a positive guest experience by addressing needs and answering questions.
• Create reservations for residents to use building amenities.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees