Concierge | Montage Palmetto Bluff

Montage International • Bluffton, SC

5d • Onsite

About The Position

The Concierge is responsible for ensuring a wonderful guest experience through excellent customer service. This position plays an integral role in the guest’s stay as the Concierge is often one of the first individuals that a guest interacts with.

Requirements

• College degree preferred
• Minimum of two years’ experience in an upscale hotel preferred
• Minimum of two years’ experience in customer service
• Excellent telephone etiquette
• Exceptional guest recovery skills
• Excellent organizational and time management skills
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be able to quickly and effectively adapt to using new software products
• Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands
• Must be able to stand for an extended period of time, approximately six hours.
• Must be able to bend, stoop, squat, and stretch to fulfill tasks.
• This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

Responsibilities

• Greeting guests with friendly and sincere welcome
• Providing information and assistance to guests regarding city and hotel attractions or points of interest
• Booking reservations for guests both within the resort and at outside facilities
• Properly logging guests requests and performing follow up with guests
• Familiarizing oneself with each day’s arrival and group activities
• Maintaining communication with Reception and other departments regarding guest activity or special needs as necessary
• Ensuring any incoming and outgoing packages are logged and delivered appropriately
• Monitoring and scheduling Hotel Driver and booking guest transportation with Hotel’s contracted vendor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees