Concierge

Tishman Speyer•New York, NY

4d•$36 - $38•Onsite

About The Position

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio. Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco. Summary of the Position: The Rockefeller Center Concierge will report to the Director of Hospitality and be based in Rockefeller Center in Midtown Manhattan. This role will work with our Property Management Office and will be responsible for overseeing office customer interactions, ensuring all requests are handled with the highest level of hospitality and professionalism. This role aims to provide exceptional service, fostering long-term relationships with our office customers by offering personalized recommendations and assistance with local attractions, dining, and events. The successful candidate will be organized, driven to achieve results, enjoy collaboration with multiple departments and have an innate passion for hospitality.

Requirements

At least 2 years of Concierge experience, preferably in a luxury hotel, resort or restaurant.
Extensive knowledge of the local area, attractions, restaurants, and special exhibits.
Strong time management skills with the ability to multi-task, set priorities, and adapt to changing conditions.
Proficiency in operating computer equipment necessary for the job; knowledge of ALICE is a plus.
Excellent communication and interpersonal skills, with the ability to work closely with other departments and communicate effectively with colleagues and office customers.
Ability to handle problems effectively, including anticipating, preventing, identifying, and solving issues as necessary.
Ability to maintain confidentiality of information.
Comply with Tishman Speyer standards, policies, and regulations to encourage safe and efficient operations.
Maintain high standards of personal appearance and grooming

Nice To Haves

An aptitude for guest service, always seeking opportunities to provide an “above-and-beyond” experience, and able to manage difficult situations such as guest complaints.
The willingness to adapt to a variety of customer service scenarios and operations.
Exceptional leadership skills.
Experience leading seasonal teams is a plus

Responsibilities

Maintain extensive knowledge of the Rockefeller Center campus, our dining destinations and retailers.
Stay updated on New York City dining, shopping, and entertainment offerings, and establish contacts with vendors to provide information, ticketing, and reservations for office customers.
Answer office customer questions about Rockefeller Center and the greater New York area, providing prompt and professional follow-up information.
Personalize services and anticipate office customer requests.
Make dining, theater, tour, travel, and other arrangements for office customers.
Host VIP Tours for office customers and clients, displaying extensive familiarity with Rockefeller Center’s history
Work in collaboration with the Property Management team to drive Customer Engagement.
Demonstrate a professional attitude in all interactions with office customers, colleagues, and vendors, both face-to-face and over the telephone.
Develop and maintain resources and contacts to ensure office customers receive current information on a variety of activities and events.
Perform other duties as assigned by management.