CONCIERGE

Gates Hudson•Reston, VA

About The Position

Overnight shift 12am to 8pm - FRI/SAT/SUN Gates Hudson team is seeking a professional, polished, concierge. The Concierge is a key member of the property management team. Concierge provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the building.

Requirements

Exceptional customer service and follow-through skills
Organizational skills
Outgoing personality-enjoys face to face interaction with customers
Self-motivated and able to work with limited supervision
Ability to set priorities, handle multiple tasks, and meet deadlines
Strong communication skills, both oral and written skills
Basic computer experience on Microsoft Office Products and Internet Navigation

Nice To Haves

College education preferred

Responsibilities

Fulfill customer/resident requests
Resolve resident concerns
Prevent solicitors from entering the community
Process marketing and resident account information in Yardi/Residential Portal
Know the emergency key procedures (Key, Track, Knox box locations, fireman elevator keys, lock-outs, etc.)
Monitor cameras
Ensure all visitors have been properly greeted and registered
Manage key issuance policy, and control keyboard
Answer phones using Company telephone greeting standards
Administer packages and distributes mail to resident using Company policy
Provide Concierge services for residents (Dry cleaning, event planning, local directions, etc.)
Assists residents with move-in and move-out procedures
Offer prospective residents information regarding the community
Write work orders and ensure they are given to the appropriate staff member
Follow-up on resident service requests
Conduct courtesy calls to residents (i.e. cabs, packages, deliveries)
Be aware of Company goals for resident satisfaction and resident retention
Handle all emergency situations according to the guidelines established in the Emergency Procedures manual. This also applies to managing all keys, fobs and entry devices (Key Track, Knox box locations, fireman elevator keys, lock-outs, etc.)
Other duties as assigned