Concierge

Associa

3d • $18 - $20 • Onsite

About The Position

A Concierge is a customer service employee who works directly onsite at the residential location. They are the visible point person for the business enterprise and are there to be available to guests/customers at all times. The hours for this position are 3pm-11pm, Monday - Friday.

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• High school diploma High School Diploma or GED Required
• 0 -- 3 years of directly related or closely related experience

Nice To Haves

• Previous hospitality experience preferred.

Responsibilities

• Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with teammates, visitors, and current residents.
• Maintain and uphold a high standard for community curb appeal by conducting routine inspections of all community amenities and common areas and working with the appropriate team members or contracted employees to ensure that all areas are maintained to the standards. Coordinate maintenance of office and amenity equipment including copiers, printers, resident business centers, fitness equipment, and resident lounge amenities.
• Handle transactions like managing vendors and deliveries, accepting and logging packages, and inspecting move-ins and move-outs. You will also provide leasing assistance to property leasing staff by making initial contact with future residents, setting appointments, assisting with key pick-ups, and any other tasks related to the move-in and move-out process.
• Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and provide assistance in the follow-up process after work is completed on routine requests. Immediately contact emergency maintenance personnel if an emergency maintenance situation develops.
• Collaborate with talented teammates to identify and solve any apartment issues that arise.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED