Temporary Concierge

URBN Playground•New York City, NY

8d•$17

About The Position

Concierge Temporary Role for approximately two months. $17.00 per hour. Must be willing to work both weekdays and weekends. Overview The Residential Concierge is responsible for attending to residents and engaging with them to ensure they have a top-notch experience while living in their building, neighborhood and city. The Concierge is the first point of contact for residents when they enter, and is responsible for building strong relationships with them and other staff members. Mission Your mission is to provide outstanding customer service to residents and staff to enhance their experience through direct communication and hospitality. You will act as the liaison between residents, our staff, and building management at different levels. As the “first face” that is seen, you will be the main point of contact for our residents.

Requirements

Excellent written and verbal communication skills
High level data and computer skills
Great customer service orientation
Strong critical thinking and creative problem solving skills
Ability to connect at all levels with staff and residents, engaging with different stakeholders
High school diploma required; college diploma preferred
Prior hospitality experience and/or residential concierge/front desk
2-3 years customer service
Ability stand at a desk for 8 hours
Knowledge of and ability to learn the community and local area
Excellent time management skills
Ability to lift 40 pounds, and to carry for short distances

Nice To Haves

Additional language skills a plus

Responsibilities

Greet all residents by name upon their arrival, delivering high-quality customer service
Maintain the security of the building: register guests and delivery people and announce their arrival to the resident(s) they are visiting
Monitor building security via cameras and inform building management of necessary situations
Receive complaints from residents regarding building issues (i.e. smoking, loud music, safety issue, etc.)
Communicate your responses/resolution to building management and to your manager as needed
Communicate open complaint situations to building management for assistance when necessary
Manage the packages coming into the building and inform residents when packages have arrived using building software.
Act as the forward reception for potential residents coming for tours and interested in leasing apartments
As directed by your manager, inform residents about building events
Ensure residents know about the URBN app, and help residents learn how to use the app to sign up for building events and unique services
Make restaurant reservations, inform residents of local events and tourism, and provide entertainment opportunities