Concierge

Cedarhurst of Nicholasville•Nicholasville, KY

About The Position

Cedarhurst Senior Living is a leading provider of senior living communities, dedicated to enriching the lives of residents through exceptional care and personalized services. With a commitment to excellence and innovation, Cedarhurst creates vibrant environments where seniors can thrive and enjoy a fulfilling lifestyle. Our core values describe our expectation that every team member will be Passionate, Trustworthy, Empathetic, Positive, Respectful and Approachable – and in every way a real, true friend of those we serve. To be a Cedarhurst team member means you’re devoted to doing The Friend’s Work: In your every effort, you reassure, energize, and inspire older adults in Cedarhurst. Cedarhurst believes that its team is its greatest asset. For this reason, we provide our team members with extensive training as well as personal and career development opportunities. Cedarhurst believes in promoting from within. We seek team members who wish to grow with us. Cedarhurst offers a competitive benefits package including medical insurance coverage, life insurance, long-term disability coverage and a 401(k) Plan with company match (after 1 year of service) for eligible employees. The Concierge, reporting directly to the Executive Director, serves as the first point of contact for residents, families, visitors, and staff, ensuring a warm welcome and exceptional customer service experience. This position plays a key role in creating a safe, organized, and supportive community environment by monitoring entry and exit points, assisting with resident needs, coordinating communications, and supporting daily operations. In addition to managing front desk responsibilities, the Concierge provides clerical and administrative support to the Executive Director, Business Office, and Sales & Marketing teams, helping to maintain smooth community operations and a positive resident experience.

Requirements

High School Diploma or equivalent preferred.
Previous experience in a customer service role, preferably in a senior living facility, healthcare, hospitality, or similar setting preferred.
CPR or BLS certification preferred.
Demonstrated proficiency in common digital tools and applications, including Microsoft Office programs (Outlook, Excel, Word), web-based platforms, electronic health record systems, and any HR-related systems as applicable.

Responsibilities

Welcome residents, visitors, and guests, providing exceptional customer service and assistance to those entering the community.
Monitor the community’s entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols.
Regularly engage with residents helping them feel valued and cared for
Receive and distribute mail and packages.
Manage the external and internal calls, taking and communicating messages, as well as forwarding calls to the appropriate person/department.
Assist the Executive Director & Business Office Manager with clerical/administrative duties, as well as assists the Sales & Marketing team with taking sales inquiries, as needed.
Assist residents with scheduling personal transportation services and in making reservations for various community events in conjunction with Life Enrichment Director
Manage sale of guest meals and initiate credit card transactions for guest meal sales when necessary.
Submit all work order requests to Maintenance on behalf of residents.
Monitor emergency response system and fire alarm panel.
Ensure effective communication is being utilized by community staff with the residents’ families concerning residents’ care, encompassing their physical, personal, and emotional wellbeing.
Work well with others and take direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed.
Other duties as assigned.