Concierge, Herald Square - Part Time

Macy's • New York, NY

2d • Onsite

About The Position

As a Visitor Center Professional at Macy’s you are the most critical link in ensuring that our visiting National and International customer’s experience in our store is nothing less than Magical.

Requirements

• No Education or Experience Required
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
• Resourceful and able to adapt quickly to changing priorities
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Exceptional customer service skills
• Present a professional image consistent with Macy's brand values

Nice To Haves

• Prior experience in sales, administrative, or travel/hospitality preferred
• Knowledge of a second language helpful

Responsibilities

• Provide concierge-style service at all times including in-store directions, product information, guest services information and sales; accountable for performing register transactions and participating in the daily opening and closing sales process
• Learn and maintain current knowledge of store’s services, layout, products, marketing programs and media plans
• Commitment to building customer relationships
• Assist with driving sales, marketing shopping packages and group tours
• Accountable for visitor center tracking, reporting, ordering and distribution of materials (including 10% savings coupons in store)
• Manage convention group business, including solicitation, follow-up and shipment of collateral
• Assist with in-store and external Tourism related events as needed
• Dependable attendance and punctuality

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees