Concierge

City Winery Boston•Boston, MA

About The Position

A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city. Position Summary The Concierge is responsible for delivering an exceptional guest service experience to all clientele that have interactions with City Winery. This individual serves as a point of contact at the Box Office for purposes of general guest relations and support, ticketing, City Winery Rewards Program and City Winery merchandise. The Concierge team member is responsible for maximizing ticket and retail merchandise sales, while serving as a brand ambassador of the Company.

Requirements

2+ years prior experience in a concierge, box office, or customer service role in a hospitality setting, and/or relevant experience
Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable guest experience
Strong work ethic, calm demeanor with customer-focused approach, and immaculate attention to detail
Effective communication skills (both written and verbal), interpersonal skills and a proven ability to build positive relationships with coworkers and guests
Proficient computer skills
Ability to work both independently and in a team environment
Ability to work a flexible schedule including days, nights, weekends, and holidays

Responsibilities

Correspond with guests in person, phone, and email
Manage in-person, online, and phone ticket sales
Handle all retail merchandise transactions, organization, sales, inventory, ordering needs, and upkeep
Maximize ticket sales and retail merchandise sales
Actively participate in and support box office staff duties as needed, including set up and breakdown of venue spaces
Assist guests with seat changes
Compile house and artist comps and arrange seating appropriately
Handle troubleshooting with guests on ticketing purchases
Close out and reconcile box office transactions
Arrange special care of VIP’s, Investors, or other guests who may receive gratis food or drink
Maintain a neat and tidy Concierge booth
Handle payment transactions and maintain accurate cash drawer
Attend training courses, tastings, meetings, as needed
Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
Other duties, tasks, projects as per business needs