Concierge- Full Time

Watercrest Senior Living Group•Melbourne, FL

35d

About The Position

A GREAT CAREER starts with a GREAT COMPANY! Apply to join our team of servant leaders today! THE DIFFERENCE IS OUR PEOPLE. Our associates answer a calling to serve seniors and their families every day. We believe in continually investing in these servant hearts; we envision them to be our future servant-centered leaders. We've achieved GREAT PLACE TO WORK status SEVEN YEARS IN A ROW. CAREER DEVELOPMENT. We reward our associates' outstanding work and assist with career development to help fulfill their dreams! Faith Driven and Mission-Centered. Our mission "To Welcome, To Care, To Serve" derives from four primary points of view (Purpose, Passion, Platform, and Potential) which inspire our associates to recognize and celebrate one another's God-given gifts through service. Full Benefits Package & On-Demand Pay available!: This opportunity includes a full benefits package (including medical, dental, and vision insurance, 401(k) with matching, tuition reimbursement, etc, as well as on-demand pay in between paychecks! PICTURE YOURSELF… Market Street Viera is looking for a concierge to join their team! The Concierge is the initial point of contact for potential residents, families, vendors and the community either in person or via the phone. The Concierge is responsible for being professional, polite and will ensure all guests have a pleasant first experience with the community. The Concierge serves visitors by greeting, welcoming, and directing them appropriately; and notifies team members of visitor arrival and maintains security and telecommunications systems within the community. Apply today!

Requirements

Knowledge of computers and relevant software applications to include Microsoft Office and Outlook
Able to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources and outside contacts
Able to make independent decisions
Must be able to communicate in a warm, friendly and caring manner
Must possess a passion to work with and around senior citizens
Knowledge of administrative and clerical procedures
Knowledge of customer service principles and practices
High School Diploma or GED
Two (2) years' Concierge/Front Desk Receptionist experience in a customer service-oriented industry
Able to sit 75% of the day
Able to concentrate with frequent interruptions
Able to work under stress and in emergency situations
Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing and grasping
Able to talk and hear effectively in order to convey messages, instructions and information to residents and team members
Occasionally lift/carry up to 50 pounds
Work in all areas of the community
Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases and other conditions
Required to use personal protective equipment and supplies to prevent burns, falls, and infection and follow safety policies and procedures
Requirements for personal protective equipment includes infection control kit, rubber gloves and non-slip shoes
Subject to infectious diseases, substances and odors
Follow Safety Policy & Procedure

Responsibilities

Maintains a professional personal presentation
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
Answers the phone within 3 rings; determine natural of call to either relay information or route call as appropriate
Takes detailed messages with name, date, time and return phone number
Ensures team members receive their phone messages promptly
Maintains knowledge of who is available to receive an inquiry or host a tour
Maintains security by following procedures, monitoring log books to include visitor sign in and sign out
Maintains safe and clean reception, lobby and Welcome Room areas by complying with procedures, rules and regulations
Receive and sort mail for Leadership Team
Maintain yearly transportation book for resident's doctor appointments as necessary
Communicate with Driver at least 24 hours in advance regarding resident appointment dates and times
Report all accidents and incidents as soon as possible to your supervisor, no matter how minor
Maintain the confidentiality of residents' personal care information
Honor the residents' personal and property rights
Must be in company uniform and resident ready at all times