Concierge

About the position

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for providing assistance to residents, guests and vendors in the community.

Responsibilities

• Greet residents and provide general assistance to visitors, prospective residents, and families.
• Answer telephone calls.
• Ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
• Process reports for such things as work orders, incidents and concerns.
• Receive packages, plants, prescription drugs, etc. and deliver or hold as requested.
• Maintain the sign in/out log for the issuance of community keys, and gate passes.
• Assist other departments with administrative functions.
• Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction.
• Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Requirements

• Three (3) months of related experience is preferred.
• Ability to communicate clearly and effectively in English.
• Highly proficient computer skills, with proficiency in Outlook, Excel and Word required.
• Compassionate, professional, kind, engaging, empathetic and helpful.
• Ability to work as a part of a team and handle multiple tasks efficiently.
• Ability to make independent decisions when circumstances warrant such action.
• Ability to maintain a positive and friendly demeanor toward the residents and co-workers.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits
• Short-term disability
• Long-term disability
• Paid time off
• Access to DailyPay application for early wage access