Concierge - Viktoria

Education Realty Trust-posted 3 months ago

$22 - $24/Yr

Seattle, WA

1,001-5,000 employees

Real Estate

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Viktoria has an immediate opening for an experienced Concierge! Our team members are high performers that care about customer service and exceed expectations. The Concierge plays a critical role in our success. Viktoria is a 25-story luxury high rise in the Belltown neighborhood of Seattle. This 249-unit community boasts incredible views from their rooftop terrace, and houses an impressive team committed to providing amazing service for their residents. Organizes, coordinates, and implements various resident services and programs and acts as an information source for and help to residents related to local market resources.

Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member.
Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
Assists the community team with scheduling, planning and organizing resident activities and programs.
Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Excellent customer service and someone who can interact with a diverse group of people.
Professional in dress & communication skills.
Strong organizational skills with high attention to detail.
Knowledge about the neighborhood to assist residents and guests.
Proficiency in using computers, internet, and basic software.

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
Onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.

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