Concierge & Valet

Associa•Columbus, OH

18h

About The Position

A Concierge & Valet Services Associate is a customer service professional who serves as the visible point person for a high-rise residential community. This role combines the traditional responsibilities of a concierge with valet service duties to provide a seamless, upscale experience for residents and guests. The associate is available to always assist, offering personalized support, local area expertise, and hands-on service.

Requirements

Proficiency in Microsoft Office (Word, Excel, Outlook).
Strong professional communication skills (phone, written, verbal).
Excellent customer service and interpersonal skills.
Ability to multitask and prioritize in a fast-paced environment.
Familiarity with basic vehicle handling and safety protocols.
Self-motivated, proactive, detail-oriented, and a team player.
High School Diploma or GED required.
1–3 years of related experience in hospitality, customer service, or valet operations.
Valid driver’s license with a clean driving record (required for valet duties).

Responsibilities

Welcome and Greet: Warmly welcomes residents, guests, and visitors to the facility, ensuring a professional and friendly first impression.
Valet Services: Safely Park and retrieve resident and guest vehicles.
Maintain valet logs and ensure proper handling of keys.
Assist with loading/unloading luggage or packages as needed.
Resident Support: Receive and manage package deliveries at the front desk.
Coordinate dry cleaning pickup/drop-off and other personal errands.
Create reservations for building amenities (e.g., lounge, fitness center, guest suites).
Administrative Tasks: Perform various administrative and managerial tasks in support of the facility’s mission.
Maintain accurate records and logs related to concierge and valet services.
Local Expertise: Provide directions and recommendations for dining, entertainment, and services in the surrounding area.
Other duties as assigned.