Concierge - THEA at Metropolis *

Greystar • Los Angeles, CA

398d • $44,699 - $47,840

About The Position

The Concierge at THEA in Metropolis is responsible for organizing, coordinating, and implementing various resident services and programs while serving as an information source for residents regarding local market resources. This role ensures a welcoming environment for residents and prospects, manages amenities, and oversees package deliveries, contributing to a high level of resident satisfaction.

Requirements

• Strong customer service skills and experience in a similar role.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficient in using office software and technology.

Nice To Haves

• Experience in property management or hospitality industry.
• Knowledge of the local area and resources available to residents.

Responsibilities

• Greet prospects and residents as they enter the office/leasing area, ensuring their comfort while they wait.
• Answer phone calls, route calls to appropriate team members, and assist with service request callbacks as necessary.
• Maintain the guest suite schedule, ensuring proper payment and cleanliness upon guest arrival.
• Manage and coordinate the loading dock and/or elevator schedule for move-ins and move-outs.
• Ensure clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manage all package deliveries by documenting arrival information and notifying residents within 24 hours.
• Maintain tracking logs for equipment rentals, dry cleaning services, and other community services.
• Assist the community team with scheduling, planning, and organizing resident activities and programs.
• Keep detailed information on local area restaurants, shops, and delivery services, maintaining relationships with concierge vendors.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off including 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays.
• Birthday off after 1 year of service.
• Additional vacation accrued with tenure.
• Onsite housing discount at Greystar-managed communities (subject to availability).
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000.
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans.
• Charitable giving program and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees