Concierge

Willow Valley Communities•Willow Street, PA

12d•$16•Onsite

About The Position

Willow Valley Communities (WVC) is seeking a friendly, professional Pool/PRN (as-needed) Concierge Team Member to be the welcoming first point of contact for our Residents and guests. In this role, you’ll create a warm and safe environment, facilitate clear communication across multiple channels, and support essential security and administrative functions. If you enjoy helping others, staying organized, and being part of a mission-driven community, this may be the perfect opportunity for you!

Requirements

Experience using Microsoft Office is required.
High school diploma or general education degree (GED); or one to three months of related experience and/or training; or an equivalent combination of education and experience.

Responsibilities

Maintain a professional appearance and demeanor while creating a warm, inviting, pleasant, and safe environment for all Residents and guests.
Welcome on-site guests, determine the nature of their visit, provide information and directions as needed, and announce guests to appropriate personnel in a friendly and courteous manner.
Answer incoming telephone calls, determine the purpose of callers, and transfer calls to appropriate Residents, Team Members, or departments.
Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.
Facilitate communication via two-way radio with Team Members away from phone connections.
Read and become familiar with WVC publications, Team Member Intranet, and Resident Intranet in order to accurately answer questions and provide callers with addresses, directions, and general organizational information.
Ensure key boxes are secure and that key permission procedures are followed when issuing keys.
Support the Resident move-out process by accepting keys and processing associated paperwork.
Acknowledge emergency phone calls and/or alarms in the Simplex system and dispatch appropriate Team Members to respond.
Facilitate communication among Team Members throughout the emergency until its conclusion.
Communicate as needed with the Manager on Duty, Maintenance Team Member on Call, Team Leaders, and various department Team Members.
Follow guest room check-in and check-out procedures and create guest room reservations upon request.
Read and become familiar with transportation schedules, make transportation reservations, and facilitate communication for WVC transportation services.
Submit maintenance requests for WVC property and Residents.
Submit IT service requests for WVC computers and phones.
Utilize a working knowledge of Microsoft Office software and learn additional software, databases, and web applications as required.
Receive, sort, and route USPS mail, in-house mail, packages, and floral deliveries.
Operate the copier and fax machines and ensure machines are adequately supplied.
Ensure the safe is locked and secured, collect payments for services, and reconcile daily cash box receipts.
Perform general typing duties, including memos, letters, schedules, correspondence, reports, and other documents as requested.
Maintain knowledge of daily Concierge Desk procedures and responsibilities.
Perform clerical tasks such as copying, faxing/scanning, and collating.