Concierge Support Specialist

GSFoods•Ontario, CA

5d•Hybrid

About The Position

The Concierge Support Specialist, under the supervision of the VP of Merchandising, is responsible for providing data support for our national divisions and help in troubleshooting any data related issues impacting customer order fulfillment. The Concierge Specialist will also be responsible for auditing data and reviewing reports with a customer-focused vision. Assist with customer experience to help identify opportunities to provide more coaching and development on SOP expectations.

Requirements

Excellent verbal, telephone, and written communication skills.
Data entry and 10-key experience required.
Self-motivated, professional, goal oriented and able to handle multiple tasks.
Must have a sense of urgency and be able to work under pressure.
Must have general computer knowledge of Microsoft Windows (Word, Excel, and Outlook) with the ability to quickly learn new software programs.
General knowledge of Microsoft Navision
minimum education: High School Diploma or equivalent.
Previous office experience preferred.

Responsibilities

Review daily allocation reports- timely reporting, item availability, accurate information, intel for item challenges.
Review late product notifications.
Review daily add-on report and identify customer order challenges.
Review promotion data for accuracy, availability, and quantity.
Manage customer product shortages received by sales and customer experience.
Multi Department liaison (Customer Experience, Sales, Purchasing, and Operations)
Knowledgeable about department SOPs and expectations
Provide weekly progress update to organization L2 team.